What are the responsibilities and job description for the Customer Service position at MUBEA?
Resolve customer complaints via phone or email Use any ways to reach out to customers and verify account informationCancel or upgrade accounts.Assist with placement of orders, refunds, or exchanges.Advise on company information.Take payment information and other pertinent information such as addresses and phone numbers.Place or cancel orders.Answer questions about warranties or terms of sale.Act as the company gatekeeper.Suggest solutions when a product malfunctions.
Duties and Responsibilities
Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Experience level:
- 1 year
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
Ability to commute/relocate:
- Florence, KY 41042: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
Salary : $33,300 - $42,100