Assistant Manager

Position Overview:. As a General Manager, you will be responsible for maintaining high standards of food quality, customer service, and overall efficiency. Your leadership skills and industry knowledge will play a vital role in ensuring the success of our establishment. If you are a motivated and passionate individual with a proven track record in restaurant management, we invite you to join our team.

Responsibilities:

1. Operations Management:

• Oversee all aspects of restaurant operations, including food preparation, service, and cleanliness.

• Ensure compliance with health and safety regulations and maintain a safe working environment.

• Develop and implement standard operating procedures to improve efficiency and productivity.

• Manage inventory levels, order supplies, and ensure proper stock rotation.

2. Team Leadership:

• Recruit, train, and schedule staff members to maintain adequate coverage and ensure exceptional customer service.

• Provide ongoing coaching and feedback to enhance team performance and professional growth.

• Foster a positive work environment, encouraging teamwork and a strong work ethic.

• Resolve employee conflicts and address disciplinary issues as needed.

3. Customer Service:

• Ensure that guests receive prompt, friendly, and personalized service.

• Respond to customer inquiries, comments, and complaints, and take appropriate action to address concerns.

• Monitor customer feedback and implement strategies to improve guest satisfaction and loyalty.

4. Financial Management:

• Monitor and analyze financial performance, including sales, expenses, and profitability.

• Develop and manage budgets, forecasting revenue, and controlling costs.

• Implement strategies to increase revenue, such as promoting special events and upselling.

5. Quality Control:

• Maintain high standards of food quality, presentation, and consistency.

• Conduct regular inspections to ensure adherence to cleanliness and sanitation standards.

• Collaborate with the kitchen staff to develop and update menu offerings based on customer preferences and market trends.

• Uphold the Mucho Gusto brand identity and maintain the restaurant's reputation for exceptional food and cocktails.

6. Marketing and Promotion:

• Collaborate with the marketing team to develop and implement marketing strategies to attract new customers and retain existing ones.

• Monitor local competition and industry trends to identify opportunities for improvement and innovation.

7. Qualifications:

• Previous experience in restaurant management or a similar role.

• Strong leadership and interpersonal skills, with the ability to motivate and inspire a diverse team.

• Excellent problem-solving and decision-making abilities.

• Exceptional customer service skills and a commitment to guest satisfaction.

• Solid understanding of restaurant operations and industry trends.

• Strong financial acumen and ability to analyze financial reports.

• Proficient in computer applications, including POS systems and Microsoft Office.

• Flexibility to work evenings, weekends, and holidays as required.

8. Benefits:

• Competitive pay based on experience.

• Opportunity for growth and advancement within the company

• Employee discounts 

• Health Benefits 

• Paid vacations

• 401K

• A positive and supportive work environment.

• Training and development opportunities.

• The Chance to be part of a passionate team and well-respected restaurant

If you are a results-driven individual with a passion for the restaurant industry and possess the necessary skills and experience, we encourage you to apply for the Restaurant Manager position. Join our dynamic team and contribute to the success of our restaurant by providing exceptional service and memorable dining experiences to our valued guests.