What are the responsibilities and job description for the VGD Supervisor position at Muckleshoot Bingo?
Do you want to "Hit the Career Jackpot"!? At Muckleshoot Indian Bingo, our number one core value is FUN! We have an amazing team and a benefits package that is impossible to find anywhere else!
BENEFITS
- Health, Dental, Vision, & other ancillary insurances fully paid for the employee!
- 401k w/ match and annual contributions
- Bonus Opportunities twice annually
- 25% Food & Beverage employee discount
- Paid Vacation, Sick, Holidays, COVID-19, bereavement, and many others
- Flexible Spending Account (FSA)
- Wellness program
- Achievement Awards
- Work/Life Balance, consistent/flexible schedules
- Opportunity for growth within the organization
WHO YOU ARE:
You are friendly, energetic, and enjoy slot machines, video gaming devices, customer service, have experience in cash-handling, and supervising a small team.
WHAT YOU WILL DO:
- Assists with the overall direction, coordination, and evaluation of the VGD team including assistance with hiring, training, career development; planning, assigning, and reviewing work performance; addressing complaints and resolving issues from department employees.
- Performs all duties of the VGD Attendant as required.
- Ensure that VGD machines are filled with ticket paper to keep machines in constant operation.
- Service minor machine and printer malfunctions.
- Assists patrons with claim forms; reports claim to vendors and follows-up for status.
- Run VGD promotions.
- Authorize and verify jackpots.
- May issue VGD Free Play, when needed with approval from VGD management or higher.
- Responsible for resolving VGD malfunctions, customer complaints, and VGD player service during assigned shift.
- Responsible for VGD area, ensure compliance with Tribal Gaming regulations and other Federal gaming agencies, such as NIGC.
- Assists in maintaining VGD Floor security by reporting any suspicious activity.
- Write and/or review VGD-related documents, such as incident reports, proposals, and tactical or strategic initiatives.
- Request or recommend the purchase of VGD-related supplies, equipment, or technology.
- Maintains an efficient and organized VGD personnel files system.
- Report to Security for the removal of safety hazards as well as guests who are underage, intoxicated, disruptive, or cheating.
- Assists with TGA audits and inspections as required.
- Responsible for the data upkeep for the VGD Gaming Reporting and Tracking Systems.
- Performs other duties as assigned.
WHAT YOU BRING:
- High school diploma or GED equivalent required.
- One (1) year previous gaming experience required.
- Minimum six (6) months experience in working with Video/Electronic Gaming Devices preferred.
WHO WE ARE:
Since we first opened on January 21, 1985, Muckleshoot Bingo has helped the Muckleshoot Indian Tribe launch a period of economic prosperity. We have grown from our humble beginnings as a small bingo tent located where our sister property Muckleshoot Casino now stands, into a state-of-the-art 55,000 square foot entertainment space, boasting two floors with over 1,000 bingo seats and over 500 of the hottest Vegas-style slot machines, and annually employ over 200 people from across the greater Auburn area.
Muckleshoot Indian Bingo is an Equal Opportunity Employer but does practice Tribal Preference hiring in accordance with Public Law 93-638, the Indian Self Determination and Education Act. These protections extend to all management practices and decisions, including recruitment and hiring, appraisal systems, promotions/demotions, training, and any other career development programs. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status (physical or mental), family medical history, genetic information, political affiliation, or any other non-merit-based factors.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing functions of his/her job and in areas monitored by security or surveillance cameras. Work in bingo operations and/or internal or external environments occasionally. Muckleshoot Bingo is a smoking environment. Exposure to secondhand smoke, moderate to high noise levels, bright lights, and fluctuating temperatures/weather conditions are common.
This Posting is not inclusive of all expected qualifications and expectations of this position. The Job Description is available for your review in the Muckleshoot Bingo Human Resources office.
