F&B Manager- Muckleshoot Restaurant

GET TO KNOW THE ROLE

 The Food and Beverage Restaurant Manager is responsible for designated restaurant and/or concession outlet(s) operation and productivity, ensuring efficient service, quality products, superior guest and team member service, and compliance with all casino’s internal controls, and federal, state, and tribal regulations, in order to maximize casino revenue.

 WHAT YOU’LL DO

1) Be the face of MCR for new hires and team members; exemplify MCR’s values and set a great example by always demonstrating excellent guest service and professionalism.
2) Practice, support and promote the mission, vision, and values of Muckleshoot Casino Resort.
3) Operate restaurant and/or concession outlet(s) in an atmosphere as specified by Food and Beverage management and consistent with Muckleshoot Casino service standards.
4) Assist with restaurant and/or concession outlet(s) functions to ensure guests receive smooth and efficient service.
5) Perform management functions such as interviewing, hiring, training, evaluating, and providing feedback to supervisors and staff; rewarding or disciplining staff; terminations; provides overall direction and guidance for the restaurant and/or concession outlet.
6) Ensure adequate staffing levels, scheduling, assigning stations and recording attendance.
7) Promote positive guest relations; handles complaints and suggestions in a timely manner.
8) Monitor food quality and food service procedures to ensure guest satisfaction.
9) Ensure compliance with internal and external guidelines, standards, and regulations.
10) Encourage development of teamwork and effective communication between all Food and Beverage personnel.
11) Promote training opportunities within the restaurant and/or concession outlet to provide well trained team members at all levels.
12) Advise and brief Food Operations Manager on day-to-day operation of the restaurant and/or concession outlet(s).
13) Provide input and resolution concerning operational deficiencies and areas in need of attention in order to maintain the highest level of operation.
14) Maintain assigned team member files, including Health and Liquor certification issues.
15) Inform supervised team members of special events, promotions, and entertainment schedules.
16) Promotes and ensures a safe working environment for team members.
17) Lead by example in all areas including punctuality, appearance, work quality, etc.
18) Create, maintain, and facilitate a positive work environment; promotes positive team member relations and reports issues to the appropriate personnel.
19) Other duties as assigned.

WHAT YOU’LL BRING

• Ability to obtain a Class III A gaming license.
• High school diploma or equivalent required.
• 5 (five) years hospitality industry experience required.
• 3 (three) years’ experience managing/supervising a restaurant and/or concession outlet required.
• AA degree in Food and Beverage Management, Business Management, or related field preferred.
• Tribal casino experience preferred.
• A valid WA State Health Card/Food Permit required.
• A valid WA State Class 12 Alcohol Service Permit required.

HOW YOU’LL BE SUCCESSFUL

• Knowledge in computer skills, including MS Office Suite and various F&B software systems, including POS, and Time & Attendance software applications.
• Knowledge and familiarity with special menu items.
• Knowledge of wines, liquors, as well as the opening and serving of them.
• Skilled in mathematical abilities to analyze, evaluate and compute costs, budgets, and schedules.
• Ability to effective management and training skills.
• Ability to create a motivating and performance driven work environment.
• Ability to demonstrate strong effective guest service skills.
• Ability to exhibit advanced written and verbal communication skills.
• Ability to exhibit strong judgment and problem resolution ability and skills.
• Ability to work independently and effectively align resources to achieve goals and strategic plans.
• Ability to work varied shifts, including nights, overnights, weekends, and holidays.
• Ability to role model etiquette in table setting and service.
• Ability to work within and maintain a preset labor budget.
• Ability to handle large sums of money accurately.
• Ability to work well with subordinates and management.
• Ability to work with and maintain confidential information.

 WHAT TO EXPECT

• Availability – Ability to work 40 hours per week, holidays, weekends, and nights to support a 24/7 operation.
• Physical – Ability to maneuver in all areas of casino, ascent/descent from stairs, frequent standing, walking, sitting, reaching, stooping, kneeling, or crouching, and/or prolonged periods of time focusing on tasks. Ability to lift at least 25 lbs. May regularly need to lift/ move, push or pull up material or boxes necessary to the job function, with or without assistance.
• Environment – Exposure to environmental tobacco smoke (ETS) while working and traversing on the gaming floor.

MISSION

Our mission is to provide economic stability for our community by creating unforgettable entertainment experiences by inspired team members delivering exceptional guest experiences.

VISION

We exist to create unforgettable entertainment experiences!

VALUES

• Wisdom: Learn, Share, Grow
• Respect: Earn it, Show it
• Integrity: Earn Trust Through Honesty
• Fun: Bring Smiles to Everyone