Lead Host - Muckleshoot Restaurant

WE'RE DOUBLING DOWN ON YOUR FUTURE

• Competitive salary at $17.77/hr. with discretionary performance bonuses 2x a year!
• Fully paid medical, prescription drug, dental and vision coverage for you and competitive premiums for your dependents.
• Complimentary meals and covered team member parking.
• Employer-paid life insurance, long-term disability and accidental death and dismemberment coverage. Flexible Spending Account options for health care expenses.
• Company-paid gaming licenses (Class A & Class B)
• Variety of additional voluntary benefits and retirement plans.

GET TO KNOW THE ROLE

The Lead Host is responsible for providing exceptional guest experiences through effective management of the host/hostess team and seamless coordination of guest seating and reservations.

WHAT YOU’LL DO

• Be the face of MCR for new hires and team members; exemplify MCR’s values and set a great example by always demonstrating excellent guest service and professionalism.
• Practice, support and promote the mission, vision, and values of Muckleshoot Casino Resort.
• Exemplifies MCR’s values and set a great example by always demonstrating excellent guest service and professionalism.
• Ensure guests' requests for specific seating or special arrangements are accommodated whenever possible.
• Maintain a waiting list during peak hours and communicate wait times to guests.
• Confirm reservations and call guests to reconfirm their bookings as needed.
• Work with the restaurant manager to optimize table reservations and manage walk-in guests.
• Escort guests to their tables and present menus. Ensure tables are properly set up with clean tableware and appropriate settings.
• Ensure that the restaurant floor plan is organized for optimal seating and efficient service.
• Coordinate with servers to maintain a smooth flow of guests to their assigned tables.
• Adjust seating arrangements as necessary to accommodate varying party sizes and special requests.
• Communicate with the waitstaff to ensure a balanced and organized seating plan. Ensure that the restaurant's occupancy is optimized.
• Maintain a waitlist and accurately estimate wait times for guests. Keep guests informed about their table availability.
• Maintain accurate reservation records and seating charts. Ensure that the restaurant's reservation system is up to date.
• Keep the restaurant's entryway and lobby area clean and well-organized. Ensure the comfort and convenience of waiting guests.
• Promote special offers, wine selections, and other promotions to guests during the seating process.
• Provide information about the menu, daily specials, and answer any questions guests may have. Assist guests with special requests or accommodations, such as dietary restrictions.
• Keep the management informed of any issues or concerns related to guest service
• Handle guest complaints or issues professionally and resolve them to the best of your ability.
• Perform other duties as assigned.
• Lead by example in all areas including punctuality, appearance, work quality, etc.
• Create, maintains, and facilitate a positive work environment; promote positive team member relations and report issues to the appropriate personnel.
• Other duties as assigned.

WHAT YOU’LL BRING

• Ability to obtain a Class III B gaming license. 
• 2 (two) year of previous experience as a host/hostess in a restaurant environment required.
• 1 (one) years of supervisor proffered.
• Ability to handle high-stress situations and resolve guest issues calmly and professionally.
• Proficiency in reservation systems and basic cash-handling skills.
• Knowledge of restaurant layout and floor plan organization.
• Flexibility to work evenings, weekends, and holidays as needed. 
• Must have or be able to obtain WA State Health Card/Food Handlers Permit (required).  
• Must have or be able to obtain a Class 12 Alcohol Permit (required).  

HOW YOU’LL BE SUCCESSFUL

• Excellent communication and interpersonal skills. 
• Strong organizational and time management skills. 
• Ability to handle high-stress situations and resolve guest issues calmly and professionally.
• Proficiency in reservation systems and basic cash-handling skills.
• Knowledge of restaurant layout and floor plan organization.

WHAT TO EXPECT

• Availability – Ability to work 40 hours per week, holidays, weekends, and nights.
• Physical – Ability to maneuver in all areas of the casino, ascent/descent from stairs, frequent standing, walking, sitting, reaching, stooping, kneeling, or crouching, and/or prolonged periods of time focusing on tasks. Ability to lift at least 25 lbs. May regularly need to lift/ move, push, or pull up material or boxes necessary to the job function, with or without assistance.
• Environment – Exposure to environmental tobacco smoke (ETS) while working and traversing on the gaming floor.

MISSION

Our mission is to provide economic stability for our community by creating unforgettable entertainment experiences by inspired team members delivering exceptional guest experiences.

VISION

We exist to create unforgettable entertainment experiences!

VALUES

• Wisdom: Learn, Share, Grow
• Respect: Earn it, Show it
• Integrity: Earn Trust Through Honesty
• Fun: Bring Smiles to Everyone

Salary : $18