What are the responsibilities and job description for the Valet Runner - (Part-Time) position at Muckleshoot Casino?
WE'RE DOUBLING DOWN ON YOUR FUTURE
Competitive salary of $16.66 / hr. with discretionary performance bonuses 2x a year !
Complimentary meals and covered team member parking.
Company-paid gaming licenses (Class A & Class B)
Variety of additional voluntary benefits and retirement plans.
WHAT YOU'LL DO
Exemplifies MCR's values and set a great example by always demonstrating excellent guest service and professionalism.
Practice, support and promote the vision, mission, and values of the Muckleshoot Casino Resort (MCR).
Directs vehicle traffic, secures transportation, and assists with luggage.
Safely parks, secures, and promptly retrieves guest vehicles.
Records guest information and parking details on valet ticket.
Provides information about the hotel, restaurant, and surrounding areas.
Delivers efficient, gracious, and professional service to maximize guest satisfaction.
Maintains professional appearance, responds to guest service issues, and reports to management.
Prioritizes safety while driving responsibly.
Greets visitors, opens doors, and assists elderly / disabled guests.
Operates guest vehicles safely, ensuring security, and providing accurate directions.
Maintains a positive attitude in extreme weather conditions.
Recommends alternative transportation for intoxicated guests, following policies.
Promotes a positive and safe work environment, ensuring security of vehicles and belongings.
Follows up with guests to ensure satisfaction.
Manages opening and closing of parking area / facility.
Documents and reports vehicle incidents and maintains shift logs.
Reports accidents, injuries, unsafe conditions, and security / safety hazards to supervisor.
Monitors and maintains safety, security, and cleanliness of parking areas.
Redirects traffic when parking facility is full and communicates with staff.
Engages guests and team members professionally.
Performs assigned duties and responsibilities.
Smile and engage guests and team members with a positive professional demeanor.
Performs other duties as assigned.
WHAT YOU'LL BRING
Valid Driver's License and clean driving record (MVR) required.
3 years' experience driving all types of vehicles.
Ability to drive manual and automatic transmissions, parallel park, and park in confined spaces.
Thorough knowledge of local areas and roads.
Ability to communicate effectively with others both verbally and in writing.
Provide excellent customer service and maintain a professional demeanor
HOW YOU'LL BE SUCCESSFUL
Knowledge in operating all types of passenger vehicles with standard or automatic transmission.
Knowledge of health & safety standards, and safety regulations as required.
Skilled in communicating effectively both orally and in writing. Read, write, and speak English fluently.
Ability to demonstrate interpersonal skills with a "guest first" mentality.
Ability to build relationships with guests to build repeat business.
Ability to handle difficult situations involving guests to ensure guest satisfaction.
Ability to display a sense of urgency when assisting casino guests.
Ability to drive all cars in a safe manner and adhere to traffic laws and driving regulations.
Ability to learn and adhere to policies and procedures, respectful work environment, and performance.
Ability to document incidents and write up reports in an accurate and legible manner.
Ability to respond / resolve guest complaints in a manner compliant with Muckleshoot Casino standards & image.
Ability to interact with diverse individuals and function as a member of the team.
Ability to work various shifts, weekends, and holidays.
Ability to identify intoxicated guests and follow department procedures in handling such guests.
Ability to maintain a clean driving record during employment.
Ability to utilize portable radio to be in constant contact for the Department as needed.
WHAT TO EXPECT
Availability - Ability to work 40 hours per week, holidays, weekends, and nights to support a 24 / 7 operation.
Physical - Ability to maneuver in all areas of casino, ascent / descent from stairs, frequent standing, walking, sitting, reaching, stooping, kneeling, or crouching, and / or prolonged periods of time focusing on tasks. Ability to lift at least 25 lbs. May regularly need to lift / move, push or pull up material or boxes necessary to the job function, with or without assistance.
Environment - Exposure to environmental tobacco smoke (ETS) while working and traversing on the gaming floor.
MISSION
Our mission is to provide economic stability for our community by creating unforgettable entertainment experiences by inspired team members delivering exceptional guest experiences.
VISION
We exist to create unforgettable entertainment experiences!
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