What are the responsibilities and job description for the City Desk (Order desk) Manager position at Mueller Lumber Company?
Benefits:
About the Role:
Join Mueller Lumber Company as a City Desk (Order Desk) Manager in Mitchell, SD, where you will lead a dynamic team dedicated to delivering exceptional customer service. This role is perfect for someone passionate about the lumber industry and eager to make a positive impact on our operations and customer satisfaction.
Responsibilities:
Mueller Lumber Company has been a trusted name in the lumber industry for over 50 years, providing high-quality products and exceptional service to our community. Our customers love us for our commitment to quality and reliability, while our employees appreciate a supportive work culture that values teamwork and personal growth.
- 401(k)
- 401(k) matching
- Competitive salary
- Dental insurance
- Employee discounts
- Health insurance
- Paid time off
- Vision insurance
About the Role:
Join Mueller Lumber Company as a City Desk (Order Desk) Manager in Mitchell, SD, where you will lead a dynamic team dedicated to delivering exceptional customer service. This role is perfect for someone passionate about the lumber industry and eager to make a positive impact on our operations and customer satisfaction.
Responsibilities:
- Oversee daily operations of the order desk, ensuring efficient processing of customer orders.
- Develop and implement strategies to enhance customer service and satisfaction levels.
- Coordinate with sales teams to ensure accurate order fulfillment.
- Monitor and analyze order desk performance metrics to identify areas for improvement.
- Handle customer inquiries and resolve issues promptly and professionally.
- Maintain up-to-date knowledge of products, services, and industry trends.
- Support the sales team by providing timely information and updates on order status.
- Proven experience in a managerial role within a retail or order processing environment.
- Strong leadership skills with the ability to motivate and develop a team.
- Excellent communication and interpersonal skills for effective customer interactions.
- Proficient in order management software and Microsoft Office Suite.
- Detail-oriented with strong organizational and multitasking abilities.
- Knowledge of the lumber industry is a plus.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- High school diploma or equivalent; a degree in business management is preferred.
Mueller Lumber Company has been a trusted name in the lumber industry for over 50 years, providing high-quality products and exceptional service to our community. Our customers love us for our commitment to quality and reliability, while our employees appreciate a supportive work culture that values teamwork and personal growth.
