What are the responsibilities and job description for the Customer Service/Inside Sales Representative position at Mueller Roofing Distributors?
Mueller Roofing Distributors has been a family run business since 1875, and we have built an outstanding reputation as a leading building materials distributor. We are driven to provide the highest level of customer satisfaction in all our work through outstanding quality service!
We are looking for a Customer Service/Inside Sales Representative to help take us to the next level!
Summary/Objective
Customer Service/Inside Sales Representatives greet customers and assist them in selecting products to purchase, sells products and services, quotes jobs and projects as requested, ensures deliveries get scheduled, processes orders & special orders as needed, and supports outside sales and the company in all selling/customer related activities.
Essential Duties and Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Welcome and greet customers through various communication channels.
- Market product offerings and events through telephone and digital communication.
- Enhances and maintains sales and relationships with existing customer accounts. Develops relationships with and gains sales with new and current customers. Strong customer service skills.
- Assess customer needs and offer appropriate products and solutions.
- Excellent multi-tasking skills and communication skills. Answers telephone for sales department. Quote prices and prepare sales orders.
- Company computer applications skills (Cloudsuite, Outlook, Word & Excel).
- Works with outside sales representatives to keep customer account activities up to date, and, to investigate and resolve customer problems.
- Support the outside sales team and perform various administrative tasks such as price quotes, orders, returns, and billing inquiries.
- Excellent multi-tasking, communication, and interpersonal skills. Bilingual in Spanish a plus!
- Effective time management and detail oriented.
- Team player with willingness to learn and adapt to new situations.
- Authorized to work for any employer in the US without sponsorship for any length of time. Ability to pass a criminal background check and pre-employment drug test.
- Additional responsibilities may apply.
Benefits of Joining our Team
- Competitive Wages
- Paid Time Off
- Company Paid Holidays
- Health Insurance and Prescription Drug Coverage
- Flexible Spending Accounts (FSA)- Medical and Dependent Care
- Dental Insurance
- Vision Insurance
- Company Paid Life Insurance
- Optional Group Life and Disability
- 401(K) with a Generous Company Match
- Career Training
