Job Details
Job Location: Corporate Headquarters - Prairie du Sac, WI
Position Type: Full Time
Education Level: Associate Degree (2 years)
Salary Range: Undisclosed
Travel Percentage: Up to 25%
Job Shift: M-F; 8 am - 4:30 pm
Job Category: Sales
Description
POSITION OVERVIEW: Responsible for selling to current and new customers across multiple market segments.
POSITION FUNCTIONS*
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Percentage
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Position Functions
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75%
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Sales
- Sell to current and new customers.
- 125 (set by management) outbound calls/emails per week.
- Continually look for ways to expand the Mueller Sports Medicine (MSM) customer base.
- Log all appropriate customer calls/emails in the customer relationship management (CRM) system.
- Collect all information for new account setup (business history, business practices, credit application, resale tax exempt certificate, etc.).
- Investigate and research to acquire leads.
- Partner with Regional Sales Representatives to hunt new leads, expand current accounts, and attain sales appointments.
- Maintain and gain knowledge on all MSM products and prices.
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20%
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Customer Service
- Direct customer inquiries and inbound reorders to the appropriate Customer Service teammate.
- Develop retail planograms working with appropriate stakeholders.
- Enter QCBD records for customer and product complaints.
- Review incoming orders for corrections such as price, terms, etc.
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5%
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Administrative
- Fill out sales call tracking reports.
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NA
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Other duties as assigned to meet the needs of the organization.
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*Position Functions for this position consist of all items listed under any category that make up 5% or more of the position duties. This position description is subject to change without notice.
Qualifications
MINIMUM QUALIFICATIONS
- High level sales mentality (i.e. desire, personality, coachability, communication.
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- Previous experience in customer service, telephonic sales, call center or other related fields.
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- Ability to understand and comply with the Mueller Quality System and current regulatory requirements.
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REQUIRED SKILLS
- Exercises judgment within broadly defined practices and policies.
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- Makes sound decisions based on analysis, discussion, experience and judgment.
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- Demonstrated team player with active participation in meetings.
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- Strong planning and project management skills.
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- Strong ability to transition efficiently from working independently to working collaboratively, a self-starter with personal motivation and enjoys competition.
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- Demonstrated customer service and sales skills that exceed expectations.
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- Demonstrated ability to handle rejection from customers.
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- Anticipates emerging and future trends accurately based on broad knowledge and perspective.
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- Advanced written and verbal communication skills, with ability to communicate at all levels of the organization including with the board.
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- Develops and maintains interpersonal relationships.
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- Strong organizational and problem-solving skills, attention to detail, and the ability to balance multiple priorities.
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- Advanced use of Microsoft products, including Word, Outlook and Excel, and related industry applications.
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Responsible to appropriately protect the confidentiality, security, and integrity of the organization’s systems and data as well as client data.
PHYSICAL REQUIREMENTS: While performing the duties of this job, the team member is required to have ordinary ambulatory skills; ability to stand or sit, bend or stoop, and manipulate (lift, carry, move) light weights of up to 20 pounds. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate office equipment and read. The team member frequently is required to sit, reach with hands and arms, talk and hear. Position requires frequent typing.
Notice: The information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. This job description is not designed to contain or be interpreted as a comprehensive inventory of all tasks, responsibilities and qualifications required of team members assigned to this job. Position functions, responsibilities and activities may change at any time with or without notice.
