What are the responsibilities and job description for the Inside Sales Specialist position at Mueller Sports Medicine, Inc.?
Responsible for selling to current and new customers across multiplemarket segments.
POSITION FUNCTIONS*
75% Sales
- Sell to current and new customers.
- 125 (set by management) outbound calls/emails per week.
- Continuallylook for waysto expand the Mueller Sports Medicine (MSM) customer base.
- Log all appropriate customer calls/emails in the customer relationship management (CRM) system.
- Collect all information for new account setup (business history, business practices, credit application, resale tax exempt certificate, etc.).
- Investigate and research to acquire leads.
- Partner withRegional Sales Representatives to hunt new leads, expand current accounts, and attain sales appointments.
- Maintain and gain knowledge on all MSMproducts and prices.
20% Customer Service
- Direct customer inquiries and inbound reorders to the appropriate Customer Service teammate.
- Develop retail planograms working with appropriate stakeholders.
- Enter QCBDrecords for customer and product complaints.
- Review incoming orders for corrections such as price, terms,etc.
5% Administrative
- Fill out sales call tracking reports.
NA Other duties as assigned to meet the needs of the organization.
MINIMUM QUALIFICATIONS
- High level sales mentality (i.e. desire, personality, coachability, communication.
- Previous experience in customer service, telephonic sales, call centeror other related fields.
- Ability to understand and comply withthe Mueller QualitySystem and current regulatory requirements.
REQUIRED SKILLS
- Exercises judgment withinbroadly defined practices and policies.
- Makes sound decisions based on analysis, discussion, experience andjudgment.
- Demonstratedteam player withactive participation in meetings.
- Strong planning and project management skills.
- Strong ability to transition efficiently from working independently to working collaboratively, a self-starter with personal motivation and enjoys competition.
- Demonstratedcustomer service andsales skills that exceed expectations.
- Demonstratedability to handlerejection from customers.
- Anticipatesemerging and futuretrends accurately basedon broad knowledge and perspective.
- Advanced written and verbal communication skills, with ability to communicate at all levels of the organization including with the board.
- Develops and maintains interpersonal relationships.
- Strong organizational and problem-solving skills, attention to detail,and the abilityto
- balance multiple priorities.
- Advanced use of Microsoft products, including Word, Outlook and Excel, and related
- industry applications.
Responsible to appropriately protectthe confidentiality, security, and integrity of the organization’s systems and data as well as client data.
PHYSICAL REQUIREMENTS
While performing the duties of this job, the team member is required to have ordinary ambulatory skills; ability to stand or sit, bend or stoop, and manipulate (lift, carry, move) light weights of up to 20 pounds. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate office equipment and read. The team member frequently is required to sit, reach with hands and arms, talk and hear. Position requires frequent typing.
