Position Summary
Make sure to read the full description below, and please apply immediately if you are confident you meet all the requirements.
MYA’s Director of Retail Managers will develop and implement Standard Operating Procedures (SOPs) for the Key Account Manager (KAM), Retail Territory Sales Associate (RTSA), and Retail Representative (RR) teams they oversee. These SOPs will be developed, implemented, and managed in ways that support sales goals and delivery of quality customer support of end-to-end services to individual retailers while ensuring bottom line profitability (i.e., ROA) and retention of contracts. Moreover, the Director of Retail Managers holds primary responsibility for :
- Retention and oversight of the Team Managers who report directly to them.
- Fair distribution of territories, stores, and labor to individual contributors within the Departments they oversee.
Essential Duties and Responsibilities
The essential functions of the individual in this role include, but are not limited to the following :
Supervise and mentor the KAM, RTSA, and RR Managers. This includes collaboration with the Director of Human Resources for the recruitment, hiring, onboarding, training, coaching, and career development of these individuals as well as handling of disciplinary action (if needed) and in accordance with Company policy.Develop and maintain SOPs and policies for the KAM, RTSA, and RR teams. Specifically, SOPs include detailed workflows, design of sales playbooks, development of standard reporting, timely communication within the Departments, as well as effective and efficient administrative processes.Work with the Division’s Vice President of Sales (VP) to collaboratively create and communicate sales goals to KAMs, RTSAs, and RRs. Specifically, they will encourage those in these Departments to make use of SPIFFS to increase sales goals.Report to the VP on forces that shift strategic direction of accounts and tactical budgets. This includes the timely communication of retailers or brands that are vulnerable to attrition regardless of the circumstances.Assist the Managers they oversee with determining priorities as well as distribution of labor to ensure a high level of quality customer support service to retailers. This includes keeping in coverage mind equitable geographic coverage.Oversee the administrative processes and procedures used by MYA associates to ensure that the input and output of data is done in an accurate and timely manner and in ways that effectively support the needs of the Division. This includes working in collaboration with the Director of IT to develop more efficient reporting and the use of software to minimize use of paper-based information or the need to input the same data into multiple repositories for sales or reporting purposes.As designated by the VP, participate in trade shows and sponsorship events to cultivate relationships with current and potential retailers or brands / manufacturers.Other duties as assigned by the VP.Minimum Qualifications (Knowledge, Skills, and Abilities)
Excellent written and verbal communications skills.Knowledge of how to develop client-focused, differentiated, and achievable solutions.Bachelor’s degree preferred.Industry experience beneficial but not required.Core Competencies
Initiative - Identifying what needs to be done and doing it before being asked or before the situation requires it.Communication - The ability to ensure information is passed on to others who should be kept informed, express oneself clearly verbally and in writing, and understand others.Time Management - Spending time appropriately among people and projects to ensure goals are met.Thoroughness - Ensuring that one’s own and others’ work and information are complete and accurate; carefully preparing for meetings and presentations; following up with others to ensure agreements and commitments are fulfilled.Managing Change - The ability to demonstrate support for innovation and organizational changes needed to improve organizational effectiveness; initiating, sponsoring, and implementing organizational change; helping others to successfully manage organizational change.Results Oriented - The ability to focus on the desired result of one’s own or one’s unit’s work, setting challenging goals, focusing effort on the goals, and meeting or exceeding them.Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
While performing the duties of this position, the employee is regularly required to talk or listen. The employee frequently is required to use hands or fingers; handle or feel objects, tools, or controls. The employee is occasionally required to stand, walk; sit; and reach with hands and arms. The employee must occasionally lift and / or move up to 50 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.
Note
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements
J-18808-Ljbffr
