What are the responsibilities and job description for the ServiceNow Event Management Monitoring Engineer, VP position at MUFG Bank, Ltd.?
Do you want your voice heard and your actions to count?
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world's leading financial groups. Across the globe, we're 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.
With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.
Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.
The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details.
Job Summary :
We are looking for a skilled ServiceNow Event Management and Monitoring Specialist to improve the management of our event management, monitoring, and alerting solutions. The successful candidate will be responsible for configuring and optimizing the ServiceNow Event Management module, enable Predictive AIOps / Predictive Intelligence, integrating it with various monitoring and alerting tools, and ensuring that critical IT operations are proactively monitored and managed. This role requires a strong understanding of event management, real-time monitoring, and alerting frameworks to prevent issues before they impact business services. You will work closely with IT operations, DevOps, and infrastructure teams to create a robust and efficient monitoring ecosystem.
Responsibilities :
- Event Management Implementation :
Improve and manage the ServiceNow Event Management module to capture and process events from various IT systems including Cloud infrastructure.
Integrate ServiceNow Event Management with third-party monitoring tools such as SolarWinds, Dynatrace, Splunk, or similar platforms.
Define alerting strategies and implement automated workflows for proactive issue resolution and incident generation.
Provide ongoing support for ServiceNow Event Management, ensuring platform stability and uptime.
Work closely with cross-functional IT teams, including network, infrastructure, and DevOps, to continuously improve monitoring processes and event management capabilities.
Create and maintain detailed documentation for all event management configurations, integrations, and processes.
Minimum 5 yrs. experience
ServiceNow Certified System Administrator or ServiceNow Certified Implementation Specialist for Event Management.
Education :
Bachelor's degree in Computer Science or a closely-related discipline, or an equivalent combination of formal education and experience
The typical base pay range for this role is between $134K - $168K depending on job-related knowledge, skills, experience, and location. This role may also be eligible for certain discretionary performance-based bonus and / or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays. For more information on our Total Rewards package, please click the link below.
MUFG Benefits Summary
We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws (including (i) the San Francisco Fair Chance Ordinance, (ii) the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, (iii) the Los Angeles County Fair Chance Ordinance, and (iv) the California Fair Chance Act) to the extent that (a) an applicant is not subject to a statutory disqualification pursuant to Section 3(a)(39) of the Securities and Exchange Act of 1934 or Section 8a(2) or 8a(3) of the Commodity Exchange Act, and (b) they do not conflict with the background screening requirements of the Financial Industry Regulatory Authority (FINRA) and the National Futures Association (NFA). The major responsibilities listed above are the material job duties of this role for which the Company reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of conditional offer of employment, if any.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.
We are proud to be an Equal Opportunity Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual's associates or relatives that is protected under applicable federal, state, or local law.
Salary : $134,000 - $168,000
