Assistant Branch Manager, Assistant Vice President, California Mart, Los Angeles, CA

Are you passionate about creating an exceptional client experience?

Discover your opportunity with Union Bank®, a division of the Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world. At Union Bank, we have our clients’ best interest in mind and draw on more than 160 years of experience to understand their distinct needs to tailor our solutions. We’re part of 180,000 colleagues around the globe striving to be the world’s most trusted financial group, knowing that trust starts with a culture of putting people first and empowering you to achieve your potential. 

Join Union Bank, where being inspired is expected and creating results is rewarded.

We're seeking an Assistant Manager who handles the overall operating efficiency of the Branch. You will support the Branch Manager and act as the primary officer, which includes managing and, when needed, participating in all aspects of day-to-day Branch operations with an emphasis on risk mitigation, regulatory compliance, and sales referrals. As part of this leadership role, you are responsible for achieving Branch goals and objectives and may be responsible for the management of specialty segments.
Responsibilities:
60% - Branch Operations
- Resolve customer issues and complaints in a timely, professional, and effective manner and liaise with other areas of the Bank.
- Serve as Security Coordinator for the Branch.
- Perform teller transactions and maintain cash drawer within prescribed cash limits and meet cash balancing requirements.
- Exercise sound judgment when processing customer transactions and providing approvals.
30% - Branch Sales
- Recommend, present, and sell appropriate products and services based on customer needs and follow-up on direct marketing opportunities.
- Serve as a back-up in sales platform and open new accounts as needed.
- Participate in customer acquisition and retention activities, including partner referral opportunities.
- Coach employees on proper utilization of Branch systems and tools to document customer information.
10% - Risk Management and Compliance
- Adhere to all bank operational and security policies and procedures, including compliance and privacy.
- Ensure customer information meets bank and regulatory documentation.

The right candidate will have:
- 3 to 5 years of financial services experience, preferably in operations (include consumer lending)
- Supervisory and administrative experience
- Familiarity with operations and regulatory requirements and operational and risk management knowledge
- General knowledge of Windows, MS Outlook, Excel, and Word
- Detailed knowledge of all Bank products and services, as well as effective communication and sales abilities
- Ability to solve complex customer transactions and/or service issues, under minimal direct supervision while providing outstanding customer service










 

Pursuant to the SAFE Act requirements, all applicants for employment who will be engaged in residential loan mortgage originations (as defined by the SAFE Act) must register with the federal registry system and maintain a status in good standing under the SAFE Act requirements. If at any time the Bank determines that your position requires SAFE Act registration, you will be required to register and to submit to the required SAFE Act background check and registration process. Failure to register successfully or to maintain a status in good standing under the SAFE Act will affect your eligibility for continued employment and may result in your immediate termination.The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity/Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual’s associates or relatives that is protected under applicable federal, state, or local law. 

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