What are the responsibilities and job description for the IT Solutions Specialist position at Mull IT?
At Mull IT, our goal is for people enjoy interacting with their IT partner. How? Through fast, friendly service and problem prevention. We're a tight-knit, 3-man Nashville-based Managed Service Provider looking for a detail-oriented IT expert to take ownership of projects, deliver top-notch service, and prevent issues before they happen.
Role Overview
We need someone with a strong foundation of IT skills, with a focus on Microsoft 365 and modern tools. You'll lead client projects like email migrations, firewall upgrades, and hardware procurement, while also handling advanced support that goes beyond our L1 team. We dive deep into tech problems—no temporary fixes—so you'll need to own tasks from start to finish with clear documentation that makes our process seamless and repeatable.
Key Responsibilities
Who We're Looking For
Why Join Mull IT?
Role Overview
We need someone with a strong foundation of IT skills, with a focus on Microsoft 365 and modern tools. You'll lead client projects like email migrations, firewall upgrades, and hardware procurement, while also handling advanced support that goes beyond our L1 team. We dive deep into tech problems—no temporary fixes—so you'll need to own tasks from start to finish with clear documentation that makes our process seamless and repeatable.
Key Responsibilities
- Solve advanced helpdesk issues requiring Tier 2-level expertise
- Lead client billable projects such as M365 implementations, email migrations, hardware procurement, and firewall upgrades
- Research and implement internal and customer experience improvement projects like PowerShell automations, single sign-on, SNMP monitoring, employee onboarding automation, DMARC, conditional access, and tabletop exercises
- Manage tasks efficiently in our ticketing system
- Document processes clearly for internal and client use
Who We're Looking For
- A problem-solver who can manage multiple tasks and stay organized
- Strong communication skills for working with clients and the team
- Ability to prioritize and juggle projects and support requests
- Based in the Greater Nashville area, with a reliable home office setup and transportation
- Experience in the technologies listed below, or a demonstrated ability to learn quickly
- Microsoft 365, Intune, Exchange Online
- Windows 10/11, macOS, iOS, Android
- Fortinet and Ubiquiti firewalls, switches, and wireless access points
- Windows Server, Active Directory, DNS, DHCP
- PowerShell, batch, and bash scripting
- CIS 18 Critical Security Controls
- AutoCAD, Revit, and other AEC tools
Why Join Mull IT?
- Empowerment: A full-time 8-5 schedule with no after-hours work and the opportunity to shape the future of a growing business
- Growth: Access to training, mentorship, and certifications with a clear path to salary increases
- Diverse Experience: Work with clients across various industries
- Comprehensive Benefits: Retirement plans with employer matching, paid time off, holidays, and remote work flexibility
- Impact & Innovation: Your ideas matter. We encourage feedback and value the positive impact you'll have on our business
- Wellness First: We believe in maintaining a healthy work-life balance. Your well-being is our priority