SOC Operator for Commercial Site

Mulligan Security, the tri-state's leading private security organization, has an immediate job opportunity for a SOC Operator at a Class “A” commercial property in New York City.

The SOC Operator will be assigned to a busy commercial office building in midtown west. Candidates must have previous working experience in a similar role, the desire to work in a fast-paced, multi-faceted environment with a keen focus on attention to detail. This is a full-time position with the possibility of overtime, candidate must be able to work weekends.

The schedule for this position is as follows:

Sunday: 7:00 AM to 3:00 PM

Essential Functions

• Answer telephone calls and e-mails from management, tenants and visitors in a timely and professional manner
• Retrieve and process the necessary information rapidly to ensure the message is properly communicated to any interested parties
• Ability to operate radio or telephone equipment to communicate critical information to both armed and unarmed security personnel on location while following established protocols and notifying emergency services
• Polished telephone and written communication skills when speaking to others which demonstrates an organized and serious atmosphere and represents Mulligan Security in a professional manner
• Monitor a large CCTV network and a familiarity with camera operations and video retrieval
• Ability to operate access control systems, run reports, activate or deactivate card access, maintain Do Not Admit groups and communicate with other security vendors as needed
• Ability to assess and evaluate situations effectively
• Ability to identify critical issues quickly and accurately
• Advanced computer skills with experience in Microsoft Office, specifically Outlook and Office programs

• Must be able to work a flexible schedule, including all shifts, weekends and holidays.
• Must be able to follow detailed procedures
• Must have strong Customer Service skills
• Strong surveillance skills
• Must be dependable
• Must project a professional image and maintain Mulligan uniform standards
• Strong integrity, ethics, and emotional control

• Critical thinking and creative problem-solving skills combined with sound judgment
• Organized with an attention to detail
• Strong verbal and written communication skills
• Flexible and willing to learn new skill sets
• Ability to take initiative and work within a team structure as well as independently

• Must be able to report to work on time in all types of weather
• Must be able to meet Face to Face Relief criteria by extending past shift off times while waiting for post relief, working over 8 hours in a shift (adhering to applicable Federal and state Overtime regulations if applicable)
• Must be able to work outside for extended periods in all types of weather, including rain, snow, extreme cold and extreme heat.
• Able to stand for prolonged periods of time
• Able to climb multiple flights of stairs

• Education: High school diploma/GED
• 18 years of age
• Must be a NYS Licensed Security Officer (or be willing to obtain)
• Have the legal right to work in the United States
• Driver’s License (if contractually required)
• State Photo Identification
• Fireguard license (if contractually required)
• Medical exam (if contractually required)
• Verifiable Security Experience (between 1 year to 3 years, depending on contract)
• Previous employment verification