What are the responsibilities and job description for the INTERNET SALES position at Mullinax Ford?
Job Title: Internet Sales Consultant
Location: Mullinax Ford (On-site)
Department: Internet Sales
Reports To: Internet Sales Manager
About Mullinax Ford:
At Mullinax Ford, we pride ourselves on being the original upfront price dealer with no dealer fees. We believe in providing our customers with a straightforward, hassle-free experience that’s centered on trust and transparency. As we continue to grow, we're looking for motivated, customer-focused individuals to join our dynamic team and help us deliver exceptional service.
Position Overview:
The Internet Sales Consultant will play a key role in responding to online inquiries, assisting customers with vehicle selections, and helping to facilitate a seamless car-buying experience. This is a fast-paced, high-energy position that requires someone with strong customer service skills and the ability to effectively manage multiple tasks while delivering exceptional service to our online customers.
Key Responsibilities:
- Respond promptly to online leads, emails, and chat inquiries from prospective customers.
- Assist customers in finding the right vehicle by providing detailed information about available models, features, pricing, and financing options.
- Schedule appointments, test drives, and follow up with customers to ensure a smooth sales process.
- Work closely with the sales team to ensure customers' needs are met, providing a seamless transition from the online inquiry to the in-dealer experience.
- Maintain accurate records in the CRM system and follow up with leads in a timely manner.
- Demonstrate strong product knowledge, particularly the Ford lineup, to address customer questions and help them make informed decisions.
- Provide excellent customer service and go the extra mile to ensure a positive online car-buying experience.
Qualifications:
- Sales Experience Required: Proven experience in sales, preferably in an automotive or internet sales environment.
- Strong Customer Service Skills: Ability to build rapport, listen to customer needs, and provide top-tier service.
- Ability to Work in a Fast-Paced Environment: Ability to handle multiple inquiries and tasks effectively without sacrificing attention to detail.
- Tech-Savvy: Proficiency with digital communication tools and CRM software.
- Team Player: Willingness to collaborate with the sales team and work together to meet sales goals.
- High School Diploma or Equivalent required; further education is a plus.
Compensation & Benefits:
- Competitive commission-based pay structure with performance incentives.
- Health insurance and 401(k) with company match.
- Opportunities for career growth and advancement within the company.
Why Mullinax Ford?
Mullinax Ford offers a unique opportunity to be part of a reputable dealership that values integrity, transparency, and customer satisfaction. We are looking for individuals who share our commitment to providing upfront, no-hassle pricing and delivering an exceptional car-buying experience. If you're passionate about sales, enjoy working in a dynamic environment, and want to be part of a growing company with a strong focus on career development, we'd love to hear from you!
