What are the responsibilities and job description for the DISPATCHER position at Multi-Craft Contractors?
Job Type
Full-time
Description
Multi-Craft is currently looking for a DISPATCHER . The dispatcher will work with service division to dispatch technicians efficiently and profitably. Individual is responsible for working closely with our technicians to exceed our customers' expectations by organizing and facilitating each customer service call to guarantee fast and responsive service. The Dispatcher will serve as the service group's ambassador and ensure a positive customer experience.
ESSENTIAL DUTIES :
Communicates with customers to determine the service and scheduling needs and priority
Manage and organize customer service calls prior to their deployment to the Service Technicians
Accurately dispatch the required Service Technician with the correct skill level for the service call minimizing unnecessary cost and building customer confidence
Communicates status of the service call to the customer while it is in progress
Monitors technician's workload and schedule throughout the day
Initiates and opens work orders / jobs for respective service calls (electrical, HVAC, plumbing, etc.)
Understands and communicates credit / collection protocols and resolves situations accordingly
Assists other team members as needed
Work in a constant state of alertness and in a safe manner
May be required to drive a vehicle for business purposes occasionally a. Maintain valid driver's license and driving record that meets company policy
Regular attendance and punctuality are essential for employee job performance
Perform other duties as assigned
Requirements
ENVIRONMENT, PHYSICAL AND MENTAL REQUIREMENTS :
Work performed in office environment. Involves frequent contact with other employees. May require working under stressful conditions.
Operates office machinery including computers, fax machine, calculator, and photocopier.
Requires manual dexterity for office machine operation including computer and calculator, stooping, bending to handle files and supplies, and mobility to complete errands or deliveries.
Must be able to occasionally lift and / or carry / move up to 20lbs
Must be able to sit and / or stand for long periods of time
Must be able to perform repetitive motion of hands, wrists, and arms
Must be able to complete job duties proficiently while adapting to changing demands and priorities
Must have the ability to work in a constant state of alertness and concentrate for long periods of time to perform duties in a safe manner
SKILLS AND COMPETENCIES :
High school diploma or general education degree (GED) preferred
Minimum 3 years' experience in related field
Good verbal and written communication skills
Strong customer service skills a must
Basic knowledge of HVAC, plumbing and electrical services a plus
Ability to communicate clearly with other employees
Good organizational and time-management skills
Proficiency in use of MS Office (Word, Excel, and Outlook)
Knowledge of filing systems and organizing principles
Ability to deal with difficult people
Ability to complete daily tasks with limited supervision and minimal errors requiring re-work
A current valid driver's license is required
BENEFITS :
Paid Time Off
Paid Holidays
Educational Assistance Program
Employer paid insurance (medical, dental, vision for employee only and low rates for family plans
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