Energy Assistance Counselor

Energy Assistance Counselor I

At Multi-Service Center (MSC), we believe that equity, connection, diversity, integrity and
belonging make us a stronger team to achieve our goals. Our mission is to uplift communities

by increasing equitable access to advocacy, opportunities, and well-being. By joining MSC,

you too, can be part of the team that works to empower individuals and help create thriving
communities. If you are looking for something that contributes to your sense of purpose and

impacts our local community, then you will want to know more about us, our values and
culture, and our opportunity.

We offer a comprehensive benefits package that includes a choice of two health plans, dental

and vision plan paid by the employer; life insurance (1X annual base pay) and long-term

disability insurance (60%); FSA, HRA; 401K; 3 weeks of vacation to start, 12 days sick leave

and 14 paid holidays including your birthday; Family building benefit up to $3,000, and a

Sabbatical program for tenured employees. You can find more information on the Careers

Page of our website.

Multi-Service Center’s Energy Assistance Program helps households in South King County

meet the financial challenges of increasing energy bills, water, and sewer bills and may be

able to provide portable AC units. The Energy Assistance Counselor I administer applications

for Multi-Service Center’s (MSC’s) Energy Assistance Programs to eligible residents of South

King County. This position must process at least ten applications per day during the busiest

season or 30 files fully completed of online applications daily for the PSE HELP online

applications requests. You must be able to perform intake and/or able to process online

applications as needed. It varies according to the department's needs.

Status, Schedule, Location:

• Non-Exempt, Regular, full-time.

• Monday to Friday 8:30 AM to 5:00 PM.

• Applicants must be flexible to work on any of these locations:

o FEDERAL WAY: 1200 S 336th ST, FEDERAL WAY, WA 98003.

o KENT: 24437 Russell Road, Suite 200 Kent, WA 98032 OR

o GRANVILLE 1010 S 336TH STREET, FEDERAL WAY WA 98003 Suite 111.

Wage/Salary Range:

• Salary Grade 12: MIN $24.79 - MID $27.93 MAX $ 31.79
  

• The ranges shown should be used as an estimate and are affected by many factors,

and other considerations.

• At the moment of hire, the salary will be determined based on your

qualifications and experience, with consideration given to a range extending

from the minimum to the midpoint.

Overview of Responsibilities:

Program Policies and Guidelines:

• Read, thoroughly understand, and abide by all applicable Energy Assistance program

policies, procedures, and guidelines.

• Understand and adhere to MSC policies around confidentiality and all standards of

conduct as described in the MSC Personnel Policy and according to all Energy

Assistance Contracts.

Customer Eligibility and Intake:

• Provide introductory information to new customers with all the requirements to

qualify for the program.

• Accurately conduct customer eligibility and intake assessments, income

determination, and energy bill evaluation. Eventually achieving a zero-error rate.

• Accurately determine customer benefit, using applicable calculation tools and

guidelines, and accurately enter information into a web-based information system,

eventually achieving a zero-error rate.

• To eliminate fraud, collect ESD forms for all customers with zero income in one or

more months.

Daily Tasks and Efficiency:

• Successfully process and attend ten clients daily or 30 files fully completed of

online applications daily.

• Accurately proofread and edit customer records.

• Maintain current, accurately documented customer files, and complete all required

paperwork and service tracking reports in a timely manner according to deadlines.

• Report to the supervisor the number of pending files at the beginning of each week.

• Check emails on daily basis by thoroughly reading given instructions and/or

responding in a timely manner

• Maintain uncertified list & report outcomes to the supervisor in a timely manner.

• Manage your own re-schedules.

Program Engagement and Education:

• Actively participate in Energy Program Outreaches throughout south King County.

• Provide Energy Conservation Education to all customers.

• Be familiar with all MSC program services and participate actively in agency

activities.

Professionalism and Vendor Relations:

• Ability to act professionally with vendor representatives and effectively represent the

agency.

Additional Responsibilities include the following:

• Travel to MSC (Multi Service Center) offices and program meetings throughout south

King County and the city of Seattle.

• Other duties as assigned.

Requirements

• High School Diploma or GED is required, and an associate degree is highly preferred

OR a bachelor’s degree and one year of related experience in lieu.

• Two years of experience assisting customers regarding inquiries, complaints, or

problems in financial institutions, the medical field, social services, or government

programs.

• A valid driver’s license, car insurance, and reliable transportation.

• Ability to work as part of a team and adapt to a changing work environment and

department needs. It involves the flexibility to travel to different locations such as

Kent, Federal Way and Granville.

• Excellent communication and organizational skills. It includes active listening to

understand clients’ needs and having compassion for people who struggle financially.

• Ability to work independently, accurately, and efficiently, with an eye for detail.

• Excellent phone manners and customer service skills. Special focus on treating

everyone equity and respect for people with different backgrounds.

• Proficiency with Microsoft Office 365 experience including OneDrive, Outlook email and

calendaring, and standard Office applications.

• Must be computer proficient and able to use web-based information systems such as

CMS; DSHS BVS; LIHEAP web; Energy Scheduling System (IVR)

Join our mission!

To apply, please send your resume and cover letter to jobs@mschelps.org

No phone calls, please.

Multi-Service Center is committed to creating a diverse and inclusive environment. MSC is

proud to be an Equal Opportunity Employer. MSC welcomes all qualified applicants and will

receive consideration for employment without regard to race, color, religion, gender, gender

identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran

status.