Manager - Self Pay Account Receivables

You Belong Here.

At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health and well-being of the communities we serve.

FTE: 1.0, Shift: Day, Schedule: Monday - Friday (8:00 am - 4:30 pm)

Position Summary

The Manager of Patient Financial Experience develops, implements, monitors, and optimizes corporate strategy and performance metrics for Customer Service and Self Pay Accounts Receivable functions to meet/exceed objectives and to achieve best practice net revenue collections and cost containment, while improving patient satisfaction and loyalty. The incumbent manages the daily operations and programs of the team; manages vendor performance; assures policies, procedures and regulations are followed; exceptional patient service levels are delivered; develops actions plans for inbound and outbound collection calls; implements productivity, quality, and customer service standards; resolves problems; completes audits; identifies customer service trends; determines system improvements; implements change and is responsible for meeting key performance indicators for Customer Service, Collections and vendor performance. Hospital-based leaders may have a dual matrixed reporting structure.

Requirements

• BA in Business, Accounting, Finance or related field /OR equivalent broad proven practical experience in customer service and collections
• Five (5) years of experience in a professional or technical role/function required; hospital accounts receivable experience preferred
• Three (3) years of experience in a supervisory or lead capacity

Our Values

As a MultiCare employee, we'll rely on you to reflect our core values of Respect, Integrity, Stewardship, Excellence, Collaboration and Kindness. Our values serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other.

Why MultiCare?

• Belonging: We work to create a true sense of belonging for all our employees
• Mission-driven: We are dedicated to our mission of partnering for healing and a healthy future and the patients and communities we serve
• Market leadership: Washington state's largest community-based, locally governed health system
• Employee-centric: Named Forbes “America’s Best Employers by State” for several years running
• Technology: "Most Wired" health care system 15 years in a row
• Leading research: MultiCare Institute for Research & Innovation, 40 years of ground-breaking, clinical and health services research in our communities
• Lifestyle: Live and work in the Pacific Northwest - offering breathtaking water, mountains and forest at every turn

Pay and Benefit Expectations

We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $89,594.00 - $128,906.00 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant’s years of experience align.

Associated benefit information can be viewed here.