What are the responsibilities and job description for the Customer Service Representative position at Multicare Home Health Care?
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional support and assistance. Your ability to communicate effectively and handle inquiries with professionalism will be crucial in ensuring customer satisfaction. This position requires a strong focus on customer service, data entry skills, and the ability to manage outbound calls efficiently.
Responsibilities
- Provide outstanding customer support through various channels including phone, email, and chat.
- Handle inbound and outbound calls to assist customers with inquiries, issues, and product information.
- Maintain accurate records of customer interactions and transactions in our database.
- Perform data entry tasks efficiently while ensuring accuracy.
- Communicate clearly and professionally with customers to resolve issues or provide information.
- Utilize computer systems to track customer interactions and update account information.
- Collaborate with team members to improve service processes and enhance customer experience.
- Demonstrate excellent phone etiquette while managing multiple tasks in a fast-paced environment.
Qualifications
- Proven experience in a customer service or support role is preferred.
- Strong computer skills with proficiency in office software and data entry systems.
- Excellent communication skills, both verbal and written, with the ability to convey information clearly.
- Multilingual abilities are a plus, enhancing our capacity to serve diverse customers.
- Ability to handle outbound calling effectively while maintaining a positive attitude.
- Strong organizational skills with attention to detail in all tasks performed.
- A proactive approach to problem-solving and the ability to work independently as well as part of a team.
- Flexibility to adapt to changing priorities and work demands.
Join us in delivering exceptional service that makes a difference!
Job Types: Full-time, Part-time
Pay: $16.45 - $17.52 per hour
Benefits:
- Health insurance
- Work from home
Shift:
- Morning shift
Work Location: In person
Salary : $16 - $18