What are the responsibilities and job description for the Business Operations Associate position at Multiply Mortgage?
About Multiply
Multiply is a technology company and a mortgage lender. We pair experienced, local mortgage advisors on our team with technology to deliver a better customer experience. Through our company partnerships channel, we partner directly with companies to offer mortgages as an employee benefit — with exceptional rates, concierge service. and modern software. Our team previously built consumer tech products at Uber, Square, DoorDash, and Google and we are bringing the customer experience we love from these products to mortgage origination. We’re committed to building technology that enhances, rather than replaces, experienced mortgage loan officers. A mortgage is the largest financial transaction of most Americans’ lives—they deserve an expert advisor to guide them through the process, and technology that makes the experience smoother.
Multiply is backed by Kleiner Perkins, A*, and Box Group, as well as founders and executives from Ramp, Plaid, Figma, DoorDash, Deel, Notion, Instacart, Faire, Flexport, Niantic, Rippling, Iterable, Lattice, Newfront, and more.
The role:
Business Operations at Multiply builds new functions and processes from 0 to 1 (and beyond)--we do whatever it takes to rapidly move the business forward. Mortgage origination is traditionally operationally intense, so this is a very high impact role bringing tech and process leverage to the business. We’re a small, lean team and believe in keeping it that way–you will have significant ownership day 1 as well as frequent interaction with other functional teams, such as engineering and product.
This role is in person in either New York or San Francisco (4-5 days/week in office) and reports to the Head of Operations.
Some things you’ll do:
Multiply is a technology company and a mortgage lender. We pair experienced, local mortgage advisors on our team with technology to deliver a better customer experience. Through our company partnerships channel, we partner directly with companies to offer mortgages as an employee benefit — with exceptional rates, concierge service. and modern software. Our team previously built consumer tech products at Uber, Square, DoorDash, and Google and we are bringing the customer experience we love from these products to mortgage origination. We’re committed to building technology that enhances, rather than replaces, experienced mortgage loan officers. A mortgage is the largest financial transaction of most Americans’ lives—they deserve an expert advisor to guide them through the process, and technology that makes the experience smoother.
Multiply is backed by Kleiner Perkins, A*, and Box Group, as well as founders and executives from Ramp, Plaid, Figma, DoorDash, Deel, Notion, Instacart, Faire, Flexport, Niantic, Rippling, Iterable, Lattice, Newfront, and more.
The role:
Business Operations at Multiply builds new functions and processes from 0 to 1 (and beyond)--we do whatever it takes to rapidly move the business forward. Mortgage origination is traditionally operationally intense, so this is a very high impact role bringing tech and process leverage to the business. We’re a small, lean team and believe in keeping it that way–you will have significant ownership day 1 as well as frequent interaction with other functional teams, such as engineering and product.
This role is in person in either New York or San Francisco (4-5 days/week in office) and reports to the Head of Operations.
Some things you’ll do:
- Solve complex problems and build scalable processes for a wide range of business and operational needs
- Translate business needs into technical solutions that improve efficiency and accelerate growth
- Build analytics and reporting to help drive day-to-day decision-making and overall business strategy
- Work closely with cross-functional teams to continuously improve our products
- 2-4 years of experience in a generalist capacity, such as finance, consulting, and/or a high growth startup
- High energy: roll-up-your-sleeves attitude and willingness to work exceptionally hard with low ego
- High ambition and desire to build a product radically better than competitors
- Proven ability to manage multiple high-priority projects simultaneously
- Prior experience with data analysis using Python or SQL
- Creativity, ability to quickly adapt to new situations, and desire to learn (a lot) about mortgages
- BA/BS in a technical field (CS, math, stats, engineering)
- Prior fintech, mortgage, or real estate experience
Salary : $100,000 - $140,000
