What are the responsibilities and job description for the Customer Experience & Operations Associate position at Multiply Mortgage?
About Multiply
Multiply is a technology company and a mortgage lender. We pair experienced, local mortgage advisors on our team with technology to deliver a better customer experience. Through our company partnerships channel, we partner directly with companies to offer mortgages as an employee benefit — with exceptional rates, concierge service. and modern software. Our team previously built consumer tech products at Uber, Square, DoorDash, and Google and we are bringing the customer experience we love from these products to mortgage origination. We’re committed to building technology that enhances, rather than replaces, experienced mortgage loan officers. A mortgage is the largest financial transaction of most Americans’ lives—they deserve an expert advisor to guide them through the process, and technology that makes the experience smoother.
Multiply is backed by Kleiner Perkins, A*, and Box Group, as well as founders and executives from Ramp, Plaid, Figma, DoorDash, Deel, Notion, Instacart, Faire, Flexport, Niantic, Rippling, Iterable, Lattice, Newfront, and more.
The role:
You will work with our Originations, Business Development, and Business Operations teams to ensure we deliver a white glove experience to customers, with a specific focus on our mortgage-as-a-benefit channel. This role will involve a mix of direct customer interaction, building educational content and tooling, and developing scalable processes for customer support.
This role is in person in either New York, Denver, or San Francisco (4-5 days/week in office).
Some things you’ll do:
Multiply is a technology company and a mortgage lender. We pair experienced, local mortgage advisors on our team with technology to deliver a better customer experience. Through our company partnerships channel, we partner directly with companies to offer mortgages as an employee benefit — with exceptional rates, concierge service. and modern software. Our team previously built consumer tech products at Uber, Square, DoorDash, and Google and we are bringing the customer experience we love from these products to mortgage origination. We’re committed to building technology that enhances, rather than replaces, experienced mortgage loan officers. A mortgage is the largest financial transaction of most Americans’ lives—they deserve an expert advisor to guide them through the process, and technology that makes the experience smoother.
Multiply is backed by Kleiner Perkins, A*, and Box Group, as well as founders and executives from Ramp, Plaid, Figma, DoorDash, Deel, Notion, Instacart, Faire, Flexport, Niantic, Rippling, Iterable, Lattice, Newfront, and more.
The role:
You will work with our Originations, Business Development, and Business Operations teams to ensure we deliver a white glove experience to customers, with a specific focus on our mortgage-as-a-benefit channel. This role will involve a mix of direct customer interaction, building educational content and tooling, and developing scalable processes for customer support.
This role is in person in either New York, Denver, or San Francisco (4-5 days/week in office).
Some things you’ll do:
- Solve complex problems and build scalable processes for a wide range of business and operational needs
- Translate business needs into technical solutions that improve efficiency and accelerate growth
- Build analytics and reporting to help drive day-to-day decision-making and overall business strategy
- Work closely with cross-functional teams to continuously improve our products
- 2-4 years of experience in a generalist capacity, such as finance, consulting, and/or a high growth startup
- High energy: roll-up-your-sleeves attitude and willingness to work exceptionally hard with low ego
- High ambition and desire to build a product radically better than competitors
- Proven ability to manage multiple high-priority projects simultaneously
- Creativity, ability to quickly adapt to new situations, and desire to learn (a lot) about mortgages
- Prior fintech, mortgage, or real estate experience
Salary : $100,000 - $140,000