Innovation Center Technician

Position performs machine set ups and sample runs for customer samples and demonstrations.  Position ensures Innovation Center machinery is properly maintained and performs as designed.

 

Time Utilization:  Normal business hours are 8:00am to 5:00pm.  Schedule needs to be flexible to accommodate customer schedules.  This position may travel up to 5%.

 

Essential Duties and Responsibilities include the following.  Other duties may be assigned:

 

1.    Offer customers package design, machine configuration or parameter settings recommendations based upon their project scope.

 

2.    Customer facing knowledgeable ambassador for Multivac maintaining a positive and professional atmosphere.

 

3.    Setup and configure Innovation Center machinery to create the desired sample using existing tooling in inventory or tooling designed specific to the customer.

 

4.    Document each sample in CRM using photos, settings, materials, film thickness and professional opinions describing the trial.

 

5.    Assist internal and external film suppliers when testing and validating films for various packaging applications.

 

6.    Collaborate with design engineering department on customer tooling design.  Conduct postmortem on each custom tooling sample with the mechanical engineering team to share experience.

 

7.    Ensure films, product, and tooling for sample trials are ready and tested prior to customer arrival.

 

8.    Assist in the setting up and tearing down of Innovation Center machinery as needed in the showroom.

 

9.    Ensure showroom and sample bays are organized and clean for customers.

 

10.    Assist in the troubleshooting and repair of Innovation Center equipment.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

 

Education/Experience:
High School degree or equivalent and five years’ work experience in field service, packaging, maintenance, or manufacturing; or equivalent combination of education and experience. Minimum two years of experience working with packaging machinery required.  Multivac machinery a plus.

 

Language Ability:
Ability to read and interpret documents such as drawings, schematics, safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak English effectively before groups of customers or associates. 

Math Ability:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to create and understand basic graphs.

 

Reasoning Ability:
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. 

 

Computer Skills:
To perform this job successfully, an individual should be knowledgeable with Microsoft Office, particularly Word, Excel, and PowerPoint. Training will be provided for other required software such as SAP and C4C.

 

Certificates and Licenses:
Current valid driver’s license is required.  Ability to obtain fork truck certification.

 

Supervisory Responsibilities:
This job has no supervisory responsibilities. 

 

Work Environment:
The work environment characteristics described here are representative of those an associate encounter while performing the essential functions of this job. While performing the duties of this job, the associate is regularly exposed to work on or near industrial packaging or processing equipment. The noise level in the work environment is under 80 dB or otherwise safe according to OSHA.  Hearing protection is provided when needed.

 

Physical Demands:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The associate must occasionally lift and /or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and ability to adjust focus. While performing the duties of this job, the associate is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The associate is occasionally required to smell. The associate is occasionally required to sit and climb or balance.