Technical Trainer *bilingual Spanish required

Summary:  This position requires bilingual Spanish skills and is responsible for developing and facilitating formalized technical training sessions in both English and Spanish for associates and customers on topics including, but not limited to, various types of equipment including Processing equipment, equipment installation, troubleshooting, safety, maintenance, discrete components, and repair.  This position will develop and deliver training courses, develop teaching aids and course schedules, maintain training records, and continually adapt training methods to improve knowledge transfer and retention.  Additionally, the position will require MULTIVAC Training Center class promotion and marketing along with customer courtesy visits, customer polling to develop future plans, and development of customer training price estimates/quotations. 

 

Time Utilization: This position will travel up to 50% of the time (some international travel is required).  Normal business hours are 8:00 am to 5:00 pm.  Schedule needs to be flexible to accommodate internal and external customers’ schedules.  The training schedule will include some weekend sessions and travel to Kansas City as needed if remotely based. 

 

Essential Duties and Responsibilities include the following.  Other duties may be assigned:

1.    Serve as the primary contact for all customers desiring on-site training for content development. Directing scheduling to the Training Coordinator as needed. 

2.    Develop and conduct internal and external technical training sessions on MULTIVAC and TVI equipment for customers both in-house, on customer site, or at MULTIVAC regional offices. 

3.    Administer and manage on-site reporting of trainee progress, engagement, demonstrated technical aptitude, and recommendations on areas to improve.

4.    Develop and conduct tests and assessments to measure knowledge and skill gaps, field readiness, and evaluate the effectiveness of training.

5.    Work with management and the Training Coordinator on course schedules, manage course registrations, and manage customer expectations and feedback.  

6.    Implement and create new training materials and methods including alternative forms of training and training products (e.g. video, CD/DVD, web-based, etc.) 

7.    Operate within annual training departmental budget.

  
Qualifications: 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

 

Education/Experience: 
Associate's degree in technical discipline or adult learning theory and at least three years’ experience developing and conducting hands-on technical training; or equivalent combination of education and experience.  Must possess demonstrated technical aptitude and ability to develop effective instructional media solutions.  

 

Fluency in English and Spanish required.

 

Language Ability: 
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or associates of organization.  Ability to effectively communicate complex technical concepts and details to a broad audience of associates and customers.   

 

Math Ability: 
Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.  Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. 

 

Reasoning Ability: 
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. 

 

Computer Skills: 
To perform this job successfully, an individual should be proficient in Microsoft Office, particularly Word, Excel, and Power Point.  

Certificates and Licenses: 
Current valid driver’s license and the ability to obtain a passport for travel as required by position.

 

Supervisory Responsibilities: 
This job has no supervisory responsibilities. 

 

Work Environment: 
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
While performing the duties of this job, the associate is regularly exposed to work near moving mechanical parts, risk of electrical shock, and toxic or caustic chemicals.  There is occasionally exposure to extreme heat or cold (non-weather) and wet or humid conditions (non-weather)
The noise level in the work environment is usually moderate. 

 

Physical Demands: 
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
The associate must regularly lift and /or move up to 25 pounds, occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. While performing the duties of this job, the associate is regularly required to stand, walk; use hands to finger, handle, or feel; reach with hands and arms, and talk or hear. The associate is frequently required to stoop, kneel, crouch, or crawl. The associate is occasionally required to sit and climb or balance. 

 

MULTIVAC Behavior Standard:
Maintain a positive work atmosphere by acting and communicating in a respectful manner with others at all times.