Parking Supervisor

The RoleAs a Parking Supervisor, you’ll oversee and manage daily parking operations, ensuring smooth, efficient, and safe use of parking facilities. You’ll be the go-to contact for all parking-related inquiries, from customer service issues to citation processing, and will play a key role in maintaining a safe environment for all members and guests. Your leadership will guide the team in providing top-notch service while ensuring compliance with club policies and regulations.This is a full-time, fully on-site position in our club in Portland, OR with a schedule of Tuesdays – Saturdays, 10:30am – 7:00pm.What You'll Do Supervise daily parking operations: Manage automated access systems, pay-to-park operations, and ensure the lot structures are well-lit and safely patrolled. Customer service: Act as the primary point of contact for parking-related inquiries, resolve complaints, and troubleshoot issues to provide a seamless experience for all members and guests. Citation management: Process parking citations, including identification of offenders, coordination with the Accounting office for billing, and addressing citation challenges. Safety and security oversight: Monitor parking facilities to ensure they are well-maintained, safe, and secure, reporting any incidents or hazards in a timely manner. Inventory management: Monitor and order necessary supplies to support parking operations and ensure resources are available for efficient day-to-day functioning. Special event support: Assist with parking operations for special events, ensuring efficient parking flow and coordination. Revenue collection: Oversee the collection of parking revenues and ensure the proper procedures are followed. Training & compliance: Participate in required training, including safety, CPR/AED, and other emergency procedures, while enforcing club safety protocols. What You'll Bring Supervisory experience: Previous experience in a supervisory or operational role, preferably in parking, transportation, or a related industry. Customer service excellence: Ability to manage customer inquiries and complaints effectively, demonstrating a positive and professional demeanor. Strong communication skills: Exceptional written and verbal communication abilities to interact with members, guests, and the parking team. Technical proficiency: Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook), and comfortable using office equipment, two-way radios, and other essential tools. Team-oriented attitude: Ability to foster strong professional relationships with members, guests, and staff while maintaining a collaborative and supportive environment. Physical requirements: Able to bend, twist, lift up to 20 pounds, and sit and/or walk for long periods of time during shift hours. Schedule flexibility: Willingness to work nights, weekends, and varied shifts as required. What You'll GainAt Multnomah Athletic Club, we believe in taking care of our team members. We offer a wide range of benefits to ensure your well-being, both inside and outside the club. Here's what's in it for you: Full-time employees: Enjoy medical, dental, and vision insurance. Facility access: Free access to our exercise room and classes, climbing gym, and pools. Convenience: Free parking and discounted public transportation passes. Retirement: Participate in our 401(k) program with an employer match. Well-being: Access our Employee Assistance Program (EAP) for free. Perks: Enjoy discounts on club services and meals. At the Multnomah Athletic Club, we believe that every team member makes a meaningful contribution to our success. If you're a proactive leader with a passion for customer service and operational excellence, we'd love to have you join our team as a Parking Supervisor!

Salary : $28 - $30