What are the responsibilities and job description for the BHD Information System and Revenue Manager position at Multnomah County, OR?
Current employees: Please apply through the employee portal to be considered for this opportunity.
Pay Range:
$89,627.24 - $134,439.70 Annual
Department:
Health Department
Job Type:
Regular Non-Represented
Exemption Status:
United States of America (Exempt)
Closing Date (Open Until Filled if No Date Specified):
February 19, 2025The Opportunity:
THIS WORK MATTERS!
The Behavioral Health Division (BHD) Information Systems and Revenue Manager oversees the planning, establishment, execution, and evaluation of two multifaceted program areas within the Behavioral Health Division: 1) Revenue and Records Management - oversight of billable revenue for all medical billing programs in BHD, 2) Records Management Team and Privacy to support the Division's 350 staff and ensure timely filing and investigating of privacy incidents. Each program provides distinct services, operations, and/or functions which provide specialized professional services and achieves well-defined set of objectives. The position oversees subject matter expert leads in addition to other direct reports across these two distinct program areas. This position directs and approves through subordinates the planning, prioritizing, assigning, supervising, training, and review of the work of a diverse workforce. This position advises on the most complex and sensitive issues and projects. This position develops, defines, and conceptualizes new enterprise or joint ventures among various agencies to create innovative or more effective services to meet BHD business needs. This position will receive support and direction from the BHD Quality Manager (QM).
As the BHD Information Systems and Revenue Manager, other duties will include:
Personnel Management
- Oversight/management of lead workers, who directly supervise/lead the Billing and Revenue Support and the Clinical Records Unit.
- Manage leads and direct reports with a broad array of work responsibilities across the Revenue and Records teams.
- Provide day-to-day supervision of activities; monitor work performed to meet agreed upon goals and objectives.
- Develop work procedures consistent with county and department policy, establish work schedules, work objectives and target dates.
- Recommend and assist in the implementation of goals and objectives; evaluate operations and activities of assigned responsibilities.
- Provide professional content supervision and project management to projects in each unit including Evolv programming, Records management and enhancement assistance.
- Identification of staff skill sets and desired future goals; provide staff opportunities for growth and development and offer training opportunities consistent with long-term staff vision that also align with the mission of the Division.
- Initiate personnel action as appropriate such as promotions and transfers as well as disciplinary actions as needed using progressive disciplinary practices.
Quality Management and Evaluation
- Develop, implement, monitor, coordinate, and provide ongoing evaluation of programs and projects.
- Develop, implement, and maintain quality management plans and systems to ensure compliance and achieve program outcomes; develop training manuals, literature, publications, and other documents regarding new procedures, regulations, and services about the program areas.
- Act as subject matter expert (SME) and/or coordinator of programs to drive initiatives; support programs that are established and ongoing and provide a tangible outcome or service; responsible for operational evaluation assignments and implementation and/or the coordination of program activities through staff and volunteers.
- Liaison with Department HIPAA Privacy Officer regarding external system access requests, and HIPAA incidents related to the clinical records.
- Management of clinical records and document storage in multiple information systems.
- Receives direction from executive management including Quality Manager and Deputy Director.
Project Management and Division Strategic Planning
- Develop, implement, and maintain quality management and change management plans and systems to ensure compliance and achieve program outcomes.
- Oversight and supervision of complex and long-term planning to ensure that technology products and services meet Division and IT long-term strategic objectives.
- Collaboratively manage all projects related to Revenue and Records for BHD.
- Include continuous quality improvement and change management practices and processes to meet program, division and department strategic plans and goals.
- Analyze and review federal, state, and local laws, regulations, policies, and procedures in order to ensure compliance; conduct analysis on best practices and trends, and formulate and implement recommendations.
- Respond to and resolve complex, confidential and sensitive inquiries; provide expert guidance.
- High-level project management of enhancements related to critical client service functions.
Revenue and Records Program Management and Budgetary Responsibility
- Ensure billing practices are in line with regulatory requirements, in collaboration with internal BHD and external partners.
- Oversight of financial setup in Evolv and Epic; management of Direct Clinical Services billing process (837 extract and SFTP posting).
- Change management of billing and reporting system maintenance; tracking, monitoring and reporting project status to senior Division management.
- Management of complex configuration responsibilities, including revenue cycles, billing rules, security and access controls (navigation and user role).
- Closely monitor Division tasks and identify resource demands based on system needs; make recommendations to Division senior management regarding hiring, reclassifying and organizing the Records and Revenue teams based on the needs of the Division.
- Manage training, supplies and materials budget to ensure that staff maximize training opportunities and stay within the allotted budget.
- Meet with team leads during budget season and throughout the budget year to partner on team needs and improvements.
- Manage Division reports related to Program Offer Financial Documentation and oversee the work of Data Analyst Senior to use budgeting tools to enter Program Offer projected measures.
Multnomah County offers an exceptional benefits package, including employer-funded retirement savings; health and dental insurance at very low cost to full-time employees and their dependents; paid parental leave; wellness programs; a focus on work-life balance; and much more. Find more details on our
benefits website.
TO QUALIFY:
We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant. For details about how we typically screen applications, review our overview of
the selection process
page.
REQUIRED MINIMUM QUALIFICATIONS:
Education/Experience:
- Equivalent to a bachelor's degree and three (3) to six (6) years of experience that demonstrates the ability to perform the duties of the position. (Equivalency 7-10 years of qualifying training and/or experience)
- Must have at least two (2) years of supervisory/management experience.
- Must have at least two (2) years of billing/revenue and/or electronic health record experience
Other:
- This position requires a background investigation, which may include being fingerprinted.
Preferred Qualifications/Transferable Skills*: You do not need to have the following preferred qualifications/ transferable skills to qualify. However, keep in mind we may consider some or all of the following when identifying the most qualified candidates.
- Leads with race through actions and advocacy with internal programs, with community partners and across departments throughout the county.
- Demonstrate the ability to flex style when faced with myriad dimensions of culture in order to be effective across cultural context.
- Respect and appreciation for ethnic and cultural diversity.
- Knowledge of challenges and barriers faced by those with Severe and Persistent Mental Illness (SPMI)
- Ability to collaborate and build relationships to achieve positive work outcomes.
- Ability to maintain a safe and healthful workplace.
- High degree of resilience, is outcome driven and can thrive in an environment of rapid change while effectively managing pressure in an effective and professional manner.
- Transferable skills: Your transferable skills are any skills you have gained through education, work experience (including the military) or life experience that are relevant for this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position.
SCREENING & EVALUATION REQUIRED:
The Application Packet: You must submit ALL requested items below. Failure to do so will be deemed as an incomplete application.
1. Attach a Resume demonstrating you meeting minimum qualifications (Required); AND
2. Attach a Cover Letter addressing the following (Required):
- Demonstrate supervisory/leadership experience in healthcare and/or quality management settings
- Demonstrate how you meet the qualifications for this position
Note: The application, resume and cover letter should demonstrate your work experience/skills and how it is related to those shown in the ‘Overview’ and ‘To Qualify’ sections of the job announcement. Please be thorough, as these materials will be scored and determine your eligibility to advance in this recruitment process.
The Selection Process: For details about how we typically screen applications, review our
overview of the selection process
page. We expect to evaluate candidates for this recruitment as follows:- Initial review of minimum qualifications
- An evaluation of application materials to identify the most qualified candidates
- Consideration of top candidates/interviews
- Background, reference, and education checks
Note: Application information may be used throughout the entire selection process. This process is subject to change without notice.
ADDITIONAL INFORMATION:
Type of Position: This non-represented position is not eligible for overtime
Teleworking (if applicable) : At this time, this position is designated to “routine telework,” meaning you will be working remotely (from home) most of the time; a hybrid schedule also is available. As with all routine telework positions, employees may be required to come into the office on occasion. The designation of Routine Telework may be subject to change at a future time. Currently, all employees must reside in Oregon or Washington; the county cannot support ongoing telework from other locations.
Pay Equity: Please be advised that the pay range listed for this position is intended to provide general guidance on the earning potential for the role. However, actual compensation will be determined in accordance with the Oregon Equal Pay Law and will take into account factors such as the candidate's relevant experience and education. Candidates should expect that initial offers will be made within the listed pay range and may not be at or near the top of the range.
Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees.
We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The
EEO Know Your Rights poster
is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.
Veterans’ Preference: Under Oregon Law, qualifying veterans may apply for veterans’ preference. Review our
veterans’ preference page
for details about eligibility and how to apply.
Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.
Questions?
Recruiter:
Caitrin Thomaselli
Email:
caitrin.thomaselli@multco.us
Phone:
1 (971) 4218257
Application information may be used throughout the entire selection process. This process is subject to change without notice.
Disclaimer: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract.
Job Profile:
9615 - Manager 1Salary : $89,627 - $134,440
