What are the responsibilities and job description for the Facilities Dispatcher - On-Call position at Multnomah County, OR?
Current employees: Please apply through the employee portal to be considered for this opportunity.
Pay Range:
$33.85 - $41.51 Hourly
Department:
Department of County Assets (DCA)
Job Type:
On-Call
Exemption Status:
United States of America (Non-Exempt)
Closing Date (Open Until Filled if No Date Specified):
February 28, 2025The Opportunity:
This Work Matters…
Are you committed to providing great customer service even as you manage multiple tasks at the same time? Does your experience include scheduling and prioritizing work assignments in a fast-paced environment? Do you enjoy solving problems for unique or new situations and learning about building systems in the process?
Multnomah County's
Facilities and Property Management
(FPM) is seeking an On Call Facilities Dispatcher to join our team. The Dispatch Unit is a 24/7/365 operation.
In addition to the hourly rate of pay, On-Call employees will receive a differential of $1.50 in lieu of benefits and be paid at time-and-a-half rate for all hours worked on New Year’s Day, MLK Holiday, Juneteenth Holiday, 4th of July, Labor Day, Thanksgiving, and Christmas Day.
Applicants must be willing and able to work a variety of shifts, including weekends and holidays. You may be scheduled in advance or on short notice, similar to substitute teaching. The number of hours you work will vary and shifts may be continuous
Our Commitment to Safety, Trust and Belonging
Multnomah County is committed to developing, nurturing and continually improving workforce equity by identifying and addressing the structural and policy barriers to equal employment opportunity faced by our employees and communities. County employees across the organization have stepped forward to develop a strategic plan and help create a workplace where everyone can reach their full potential. Learn more by reading our
Workforce Equity Strategic Plan
and exploring our Core Competencies
for all County employees.
As a Dispatcher you will:
- Receive and prioritize all FPM related phone calls, radio calls, written or intranet generated maintenance requests concerning problems in County owned/leased buildings and report information such as nature of problem, location and other necessary information.
- Establish initial prioritization and scheduling by ascertaining the severity of the call to coordinate work schedules for vendors and trades.
- Communicate with trades, Property Managers, Project Managers, and contractors via email; Google documents, calendars and spreadsheets; and phone calls and text messages for scheduled and/or emergency work assignments.
- Determine types or amounts of equipment, materials or personnel required according to work order specifications; write equipment and building maintenance plans.
- Monitor trades personnel locations and activities to coordinate services and schedules and to ensure timely and efficient service delivery.
- Generate, review, and track computer-based (Tririga) work orders to track work from initial receipt to closure to ensure completion and accurate historical recording.
- Monitor and respond to a high volume of phone calls and electronic maintenance service requests
- Provide counter-service to all internal clients
- Prepare daily/weekly/monthly work schedules for assigned trades and coordinate schedules and events using Google documents and calendars.
- Operate two-way GPS radio and tracking system, computers and other equipment; perform miscellaneous clerical tasks such as creating forms, filing, and compiling data.
- Support tracking of assets, inventory, and processing of background checks.
Operationally Essential Position: Employees who have been designated as operationally essential (“Essential”) are required to report for duty regardless of facility closure or curtailment of some or all County operations.
To Qualify
We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant.
Minimum Qualifications/Transferable Skills:
- Equivalent to completion of the twelfth grade, AND
- At least 3 years experience working in customer service that requires the use of computer based support systems.
- Ability and willingness to work a variety of shifts, including days, nights, weekends and holidays
- Working knowledge of Google documents and calendaring
Preferred Qualifications/Transferable Skills: You do not need to have the following preferred qualifications/transferable skills to qualify. However, keep in mind we may consider some or all of the following when identifying the most qualified candidates. Please clearly explain on your application how you meet any of the following preferred qualifications/transferable skills.
- Experience and/or training in a computer-based work order management system, preferably Tririga
- Knowledge and experience with Excel
- At least 1 year experience in building maintenance/property management or equivalent related experience.
Screening and Evaluation
The Application Packet:
- A completed online application.
- An uploaded resume covering relevant experience and education. Please be sure your resume includes the following for each employer: name of employer, location, dates of employment, your title, a brief summary of your responsibilities, the number of employees under your supervision.
- An uploaded cover letter that expands on your resume, addresses why you are interested in this position and demonstrates how your experience and skill set align with the minimum and preferred qualifications listed. Please include in your cover letter acknowledgement of your willingness and availability to work a variety of shifts and weekends and holidays on short notice.
Note: The application, resume and cover letter should demonstrate your work experience/skills and how it is related to those shown in the Overview and To Qualify sections of the job announcement. Please be thorough, as these materials may be scored and determine your eligibility for an interview.
The Selection Process: For details about how we typically screen applications, review our
overview of the selection process
page. We expect to evaluate candidates for this recruitment as follows:- Initial review of minimum qualifications: We may do an additional preferred review and/or send out additional supplemental questions to identify those highest qualified.
- Consideration of top candidates: We will consider qualified candidates in order of rank and score from the list of eligible candidates. This may include panel interview(s), a hiring interview, and/or additional testing to determine the best candidates for a position.
- Reference checks
Additional Information:
This recruitment may be used to fill full-time, part-time, temporary, limited duration and on-call positions.
Type of Position: On call positions are eligible for overtime based on FLSA
Location: 401 N Dixon St, Portland, OR 97227
Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees.
We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The
EEO Know Your Rights poster
is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.
Veterans’ Preference: Under Oregon Law, qualifying veterans may apply for veterans’ preference. Review our
veterans’ preference page
for details about eligibility and how to apply.
Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.
Questions?
Recruiter:
Allison Conkling
Email:
allison.conkling@multco.us
Phone:
1 (503) 2604572
Application information may be used throughout the entire selection process. This process is subject to change without notice.
Disclaimer: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract.
Job Profile:
6097 - Facilities Maintenance Dispatch/SchedulerSalary : $34 - $42
