Library Location Supervisors

Current employees: Please apply through the employee portal to be considered for this opportunity.

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Closing Date (Open Until Filled if No Date Specified):

The Opportunity:

Ensure positive experiences for community members with library staff, spaces, materials, and services.

That’s one of our goals at Multnomah County Library. We want every interaction you have with us to be a positive one. From your first step into one of our beloved neighborhood library locations to your last stop at the service desk, we want you to know we are happy you decided to visit us. To ensure those visits remain positive, we’re trying something new.

Interested in joining us?

Multnomah County Library is excited to announce we are hiring two (2) Library Location Supervisors! The hiring list created from this recruitment may be used to fill future full time, part-time, temporary or limited duration positions should they become available.

As a Library Location Supervisor, you will work closely with a Location Administrator to ensure smooth building operations by guiding both access services and security staff in daily operations. You will direct and supervise materials movement and scheduling activities to ensure efficient and effective location services, as well as coordinate facilities work. You will mentor and encourage the professional development of your staff, as well as complete performance reviews, provide coaching, and address performance issues as they arise.

You will also provide reference and readers’ advisory services to our patrons as well as offer assistance with technology and circulation issues. This will assist you in building and maintaining professional relationships with library users and creating positive experiences as a result. You will respond to patron comments and complaints in-person and via virtual channels. In addition, you will communicate with staff and the public about library decisions, goals, services, programs, pillars and priorities.

The library is open and welcoming to all members of our community, including individuals who may be encountering hardships or challenges that affect their behavior and interactions. A large part of your job will involve working as a primary responder for safety and security issues; therefore, your ability to exercise quick and mature judgment in dealing with potentially disruptive, physically dangerous or abusive customers and emergencies is crucial. You will be responsible for interpreting and explaining library policies and procedures, resolving patron complaints, and recommending corrective action as necessary. You will also provide reference and readers’ advisory services to our patrons as well as offer assistance with technology and circulation issues.

This position requires someone with the ability to work respectfully and capably with people from all backgrounds and age groups. You must demonstrate a positive attitude, excellent interpersonal skills, and cultural sensitivity while working with customers, co-workers and community. You will also perform a variety of administrative and technical tasks related to library services.

You will serve as a member of the library's management team, both as a member of the larger group and as a representative on other cross-functional, systemwide teams. You will work with location staff and the Location Administrator to help support library goals and objectives. You will evaluate operations and activities within your assigned responsibilities and recommend improvements and modifications as needed. Finally, you will participate in continuing education for professional development to enhance and improve your leadership skills.

To be the ideal candidate for this role, you should bring:

Multnomah County Library is committed to supporting our communities of color and other communities subjected to marginalization by centering race and intersectionality in the services we provide. As a member of our team, all staff are expected to act as allies to library staff and patrons from communities of color and other groups subjected to marginalization by:

Learn more about the library’s services on our .

To Qualify
We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant.

Minimum Qualifications/Transferable Skills:

Preferred Qualifications/Transferable Skills: You do not need to have the following preferred qualifications/transferable skills to qualify. However, keep in mind we may consider some or all of the following when identifying the most qualified candidates. Please clearly explain on your application how you meet any of the following preferred qualifications/transferable skills.

Screening and Evaluation
The Application Packet:

The Selection Process: For details about how we typically screen applications, review our page. We expect to evaluate candidates for this recruitment as follows:

Additional Details
Work Location: These positions work onsite at one of the following locations:

Serving the Public, Even During Disasters
Everyday, Multnomah County staff work together to serve as a safety net for our communities. During a disaster, this safety net becomes even more critical. All County employees have a role in serving the public during inclement weather, natural disaster, or other types of community emergency response. During these emergency responses, while typically there begins with a call for volunteers, county employees may ultimately be reassigned from their current position to a role in the emergency response in order to support the critical needs presented by our communities. For more information, please visit the page.

Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees.

We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.

Veterans’ Preference: Under Oregon Law, qualifying veterans may apply for veterans’ preference. Review our for details about eligibility and how to apply.

Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.

Questions?

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Application information may be used throughout the entire selection process. This process is subject to change without notice.

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