What are the responsibilities and job description for the Office Assistant 2 - KSA Spanish position at Multnomah County, OR?
Current employees: Please apply through the employee portal to be considered for this opportunity.
Pay Range:
$21.96 - $26.85 Hourly
Department:
Health Department
Job Type:
Regular Non-Represented
Exemption Status:
United States of America (Non-Exempt)
Closing Date (Open Until Filled if No Date Specified):
March 12, 2025The Opportunity:
The Opportunity:
THIS WORK MATTERS!
We seek leaders, achievers and doers who bring skill and passion to a challenging and evolving environment. At the
Multnomah County Health Department
we are all inspired by the mission: We work with communities to advance health equity, protect the most vulnerable, and promote health and wellness for everyone and we uphold the values: Compassion and Care, Empowerment, Racial Equity, Creativity and Integrity. We create a culture of respect, trust and understanding for the highly diverse population we serve in our communities.
Are you a people person with a knack for organization? Do you thrive in a fast-paced environment where you can make a real difference?
We're seeking a friendly and efficient Office Assistant 2 - Front Desk - KSA Spanish to join our team at Multnomah County, a leading Federally Qualified Health Center (FQHC) serving our community. As the first point of contact for our patients and the public, you'll play a crucial role in creating a positive and welcoming experience.
FQHCs: Federally Qualified Health Centers are community-based health centers that provide comprehensive primary care and support services to underserved populations. They play a vital role in improving access to healthcare and promoting health equity.
What You'll Do:
- Be the Face of Our Organization: Greet and check in patients with a warm and professional demeanor, ensuring a smooth and efficient process.
- Master the Art of Scheduling: Manage appointments, ensuring optimal flow and minimizing wait times.
- Become a Communication Pro: Answer and direct phone calls, providing accurate information and exceptional service.
- Navigate the Details: Accurately verify insurance information and patient demographics, maintaining confidentiality and accuracy.
- Provide Stellar Customer Service: Address patient inquiries and concerns with empathy and professionalism.
Knowledge, Skills and Abilities (KSA): Bilingual in Spanish and English (language testing may be required)
As the Office Assistant 2, your duties will include:
- Customer Service: First point of contact for clients. Greets clients and visitors at the front desk. Answers incoming calls and routes appropriately. Provides information regarding the clinic and other resources and refers to other information services. Acts as a liaison with treatment staff and providers relaying information about patient needs such as walk ins, prescription pick ups.
- Client Services: Checks patients in, obtains and/or verifies demographic information and insurance coverage utilizing appropriate databases and updates registration and accounts. Enter correct information into Epic Practice Management. Also alerts staff if there is a problem with insurance. Works on resolving insurance issues as they arise and also notifies supervisors as needed.
- Patient Document Management: Receives and reviews and distributes client documents such as medical records from other clinics, faxes requesting prescriptions, requests for medical records. Routes documents to medical staff for review and then when documents are returned prepares documents for scanning/indexing by attaching client medical record number.
- Resource Management and Meeting Support: Troubleshoots equipment issues and reports necessary repairs as needed to the supervisor. Follows downtime priority and project list, following through on assigned tasks, such as putting together information on PC numbers, reviewing Epic schedules for tracking patient data such as sex or age.
Minimum Qualifications: Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
- Education/Training: Equivalent to the completion of the twelfth grade; and
- Experience: Two (2) years of general office support or customer service experience dealing directly with the public.
- This position requires advanced knowledge, skill, and ability in Spanish (KSA). Demonstrates the ability to communicate effectively in the Spanish language and to understand and adapt to diverse Spanish-speaking cultures.
Preferred Qualifications/Transferable Skills: You do not need to have the following preferred qualifications/transferable skills to qualify. However keep in mind we may consider some or all of the following when identifying the most qualified candidates. Please clearly explain on your application how you meet any of the following preferred qualifications/transferable skills.
- Excellent Communication and Customer Service Skills.
- Data Entry and Computer Proficiency.
- Multitasking and Time Management.
- Problem-Solving and Critical Thinking.
- Attention to Detail.
- Team Collaboration.
SCREENING & EVALUATION:
The Application Packet: You must submit all requested items below. Failure to do so will be deemed as an incomplete application.
REQUIRED
Attach a Online Application
Attach a Resume demonstrating you meeting minimum qualifications ; AND
Attach a Cover Letter (1 page) addressing the following:
- How you meet the qualifications for this position; and
- Why you are interested in the position
Note: The application, resume and cover letter should clearly demonstrate your work experience/skills and how they relate to the descriptions provided in the ‘Overview’ and ‘To Qualify’ sections of the job announcement. Please be thorough, as these materials will be scored and determine your eligibility to advance in this recruitment process.
The Selection Process: For details about how we typically screen applications, review our overview of
the selection process
page. We expect to evaluate candidates for this recruitment as follows:- Initial review of minimum qualifications
- Resume and Cover Letter Review
- Phone screen
- Consideration of top candidates
- Language assessment
- Background, reference
Note: Application information may be used throughout the entire selection process. This process is subject to change without notice.
Please be mindful of checking your email inbox for messages from the Recruiter as you may be emailed requesting additional information. If a response is not received in a timely manner your application may not be considered.
ADDITIONAL INFORMATION:
Type of Position: This position is eligible for overtime.
Type: Represented
FLSA: Non Exempt
Schedule: Monday, Tuesday, Thursday, Friday (8:00 AM - 5:00 PM); Wednesday (10:00 AM - 7:00 PM)
Work Location: This position works onsite. 600 NE 8th St 3rd floor, Gresham, OR, 97030
Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees.
We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The
EEO Know Your Rights poster
is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.
Veterans’ Preference: Under Oregon Law, qualifying veterans may apply for veterans’ preference. Review our
veterans’ preference page
for details about eligibility and how to apply. Note: Veterans' Preference does not apply in a transfer process.
Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.
Serving the Public, Even During Disasters: Everyday, Multnomah County staff work together to serve as a safety net for our communities. During a disaster, this safety net becomes even more critical. All County employees have a role in serving the public during inclement weather, natural disaster, or other types of community emergency response. During these emergency responses, while typically there begins with a call for volunteers, county employees may ultimately be reassigned from their current position to a role in the emergency response in order to support the critical needs presented by our communities. For more information, please visit the
Disaster Service Worker Information
page.Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees.
We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The
EEO Know Your Rights poster
is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.
Veterans’ Preference: Under Oregon Law, qualifying veterans may apply for veterans’ preference. Review our
veterans’ preference page
for details about eligibility and how to apply.
Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.
Questions?
Recruiter:
Maya Jabar-Muhammad
Email:
maya.jabar@multco.us
Phone:
1 (503) 9881270 x81270
Application information may be used throughout the entire selection process. This process is subject to change without notice.
Disclaimer: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract.
Job Profile:
6001 - Office Assistant 2Salary : $22 - $27
