Information Technology Support Specialist

Mungo Homes has a new opening for an IT Support Specialist!

Works on maintaining and monitoring the computer systems and networks for Mungo Homes. You will be tasked with solving complex technical issues and will also collaborate with team members across all departments to assist

them with their technical requirements.

Essential Duties and Responsibilities: (performs other duties as assigned)

• Install and configure software and computer systems.

• Troubleshoot and resolve issues with software or hardware.

• Walk colleagues or clients through steps to help them resolve their technical problems.

• Maintain procedures and reports that provide technical support to the entire organization.

• Analyze records and logs to spot underlying trends and potential issues.

• Support the implementation of new solutions or applications.

• Establish accounts for new users and assist with password or login problems.

• Test, evaluate, and make decisions about new technology for the business.

• Participate in business-wide meetings to provide insight into technical requirements.

Attributes/Skills:

• Possess strong written and verbal communication skills, excellent analytical and problem-solving skills, and

should be able to communicate with technical and non-technical resources across different audiences.

• Be self-disciplined; demonstrate accountability, unquestionable ethics and impeccable integrity; honor

commitments and exceed expectations.

• Team-oriented attitude to help other colleagues and departments with technical problems.

• Ability to manage time and effectively prioritize numerous projects at one time.

• Exhibit thoroughness and attention to detail in their work product and all accompanying documentation. Prevent

any unnecessary service interruptions whenever possible.

Qualifications

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: Associate’s or Bachelor’s degree in computer science or a related field

Computer Skills: Working knowledge, expertise, and understanding of the principles of modern software and hardware troubleshooting. This will include an understanding of Microsoft OS and application support, Mobile device platforms, as well as audio/visual equipment and applications.