What are the responsibilities and job description for the IT Support Operations Intern position at Munich Re?
IT Support Operations Intern
Company
Munich Re America Services
Location
Princeton , United States
IT Support Operations Intern - Summer Intern
The Company
Munich Re US (MR US) offers the financial strength and stability that comes with being part of the world's preeminent insurance and reinsurance brand. Our risk experts work together to assemble the right mix of products and services to help our clients stay competitive - from traditional reinsurance coverages, to niche and specialty reinsurance and insurance products.
We address the key challenges of the future - that is what we have been doing in the US property / casualty reinsurance market since 1917. As a leading reinsurer, we deal with the issues that affect business and society and work to devise risk management and risk transfer solutions that render tomorrow's world insurable. Our recipe for success : we anticipate risks early on and deliver solutions tailored to our clients' needs, creating opportunities to achieve sustained profitable growth.
The Opportunity
The IT Support Operations Intern will gain real-world application of the business and technical writing skills, and attention to detail being developed through their educational programs. As part of this role in IT support, the intern will be introduced to multiple business and IT teams and learn more about multiple job functions and products.
The role is being offered as a NJ or Pennsylvania remote opportunity.
Responsibilities :
- Review, create and update knowledge articles (used by IT support and end-users)
- Assist with the maintenance of the ITSM tool (e.g. products, assignment groups)
- Assist with reporting including working with MS Excel and PowerBI
- Works with service owners to shift work left and create meaningful KB articles
- Performs other duties as assigned or required
Job Requirements :
At Munich Re, we see Diversity, Equity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services.
We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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