What are the responsibilities and job description for the Customer Service Call Center Representative position at Municipal Collections of America In?
We are seeking a Customer Service Call Center Representative to join our team.
Responsibilities:
- Handle phone call inquiries and accept payments
- Provide detailed information to customers, along with any next steps they may need to take
- Resolve concerns and create positive outcomes.
- Document and update customer records based on interactions
Qualifications:
- Previous experience in customer service, sales, or other related fields
- Positive and professional demeanor
- Excellent written and verbal communication skills
- Ability to interact with all callers