What are the responsibilities and job description for the Business Development Contact Center Manager position at Municipal Credit Union?
Job Description
Job Description
About MCU :
At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 600,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people.
Our Mission :
To help hard-working New Yorkers build better tomorrows
Our Vision :
Be New York's most loved financial institution by helping our members build their best financial futures
Overview : The Business Development Contact Center Manager provides leadership and oversight for a high-performance, results driven team of Outbound Sales Representatives. This role focuses on driving new member acquisition, promoting MCU’s financial products and services, and ensuring the team meets production targets. The Business Development Contact Center Manager will develop and implement sales strategies, monitor performance, and work collaboratively with other departments to support the organizational growth objectives of Municipal Credit Union.
Responsibilities :
Specific duties include, but are not limited to, the following :
- Develop and implement effective outbound sales strategies to increase new membership, and promote products and services.
- Align sales initiatives with MCU’s growth objectives
- Collaborate with Business Development creating campaigns that drive results of combined efforts
- Create campaigns to nurture Business Development relationships with Select Employee Groups (SEGs) supporting their needs and effectively promote Municipal Credit Union's products and services
- Lead, motivate, and coach the outbound sales team to achieve individual and collective results. Fostering a culture of high performance and accountabilities as a team
- Conduct regular team meetings and reviews, set clear goals, and provide ongoing coaching support to improve skills
- Monitor and report on key sales metrics, including conversion rates, deposits, loans, and pipeline management, performance, and recommended areas of improvement
- Identify potential market and member segment campaign trends to identify gaps in products and services needed to enhance MCU’s growth opportunities
- Ensure all outbound sales activities comply with regulatory requirements and MCU policies
- Maintain a high level of member service, ensuring all sales activities promote MCU’s core values and mission.
- Perform other related duties as requested and special projects as assigned
This role demands a proactive and strategic leader who can drive initiatives while fostering a culture of collaboration, innovation, and excellence within the team.
Requirements :
Leadership Competencies :
Why you'll be a good fit :
Our Core Values are an integral part of who we are and who we hire. By living our Core Values, every day, we continue to attract the best and brightest talent, achieve unsurpassed results and continuously challenge ourselves to be better than yesterday. These values are at the heart of our organization and within every teammate. To be a great fit, you’ll bring the following
Results - We are passionate about winning.
Agility - We proactively anticipate, respond and pivot to ensure MCU wins.
Integrity - We operate with the highest ethical standards and highest degree of honesty.
Belonging - We cultivate a culture of inclusion and teamwork.
Ownership - We take personal responsibility and hold ourselves accountable for the results.
What we can offer you :
Competitive compensation, medical and dental benefits.
401K with employer match
Flexible paid time off
We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as an organization.
Municipal Credit Union (MCU) is an Equal Opportunity Employer.
Municipal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Salary : $110,000 - $120,000 / Annually
Salary : $110,000 - $120,000
