What are the responsibilities and job description for the Director, Finance position at Municipal Credit Union?
Job Description
Job Description
About MCU :
At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 600,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people.
Our Mission :
To help hard-working New Yorkers build better tomorrows
Our Vision :
Be New York's most loved financial institution by helping our members build their best financial futures
Overview : The Director of Quality Assurance & Quality Control (QA / QC) provides leadership and oversight of MCU’s QA / QC function, ensuring compliance with regulatory requirements, internal policies, and industry best practices. This role plays a critical part in minimizing operational risks, improving process efficiencies, and ensuring the cross-functional preservation of the highest standards of quality. The Director of QA / QC will work closely with the Chief Risk Officer (CRO) to identify, assess, and mitigate risks while fostering a culture of accountability and continuous improvement.
Responsibilities :
Specific duties include, but are not limited to, the following :
- Lead and manage the QA / QC department, ensuring alignment with the credit union’s strategic goals and regulatory expectations.
- Build and mentor a high-performing QA / QC team, providing guidance, training, and development opportunities.
- Develop and implement a comprehensive QA / QC framework that supports the risk management strategy.
- Develop, implement, and continuously improve ongoing monitoring and quality assurance processes for key operational areas such as lending, collections, deposit operations, retail operations, member contact center, member support operations, and others.
- Oversee the testing and review of operational procedures, controls, and documentation to ensure accuracy, completeness, and regulatory compliance.
- Design and execute quality control programs that assess the effectiveness of internal controls, workflows, and systems.
- Manage the identification, documentation, and resolution of quality issues, working with department leaders to implement corrective actions.
- Provide regular reporting to the Chief Risk Officer, executive leadership, and the Board of Directors on QA / QC activities, review / monitoring findings, and areas of concern.
- Support risk assessments, internal audits, and compliance reviews across disciplines to ensure all operational activities are conducted in line with MCU policies.
- Conduct regular reviews of internal processes to ensure adherence to established standards and identify areas for improvement.
- Monitor emerging trends, changes in regulations, and industry best practices to proactively adapt QA / QC programs.
- Perform other related duties as requested and special projects as assigned.
Requirements :
Leadership Competencies :
Why you'll be a good fit :
Our Core Values are an integral part of who we are and who we hire. By living our Core Values, every day, we continue to attract the best and brightest talent, achieve unsurpassed results and continuously challenge ourselves to be better than yesterday. These values are at the heart of our organization and within every teammate. To be a great fit, you’ll bring the following
Results - We are passionate about winning.
Agility - We proactively anticipate, respond and pivot to ensure MCU wins.
Integrity - We operate with the highest ethical standards and highest degree of honesty.
Belonging - We cultivate a culture of inclusion and teamwork.
Ownership - We take personal responsibility and hold ourselves accountable for the results.
What we can offer you :
Competitive compensation, medical and dental benefits.
401K with employer match
Flexible paid time off
We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as an organization.
Municipal Credit Union (MCU) is an Equal Opportunity Employer.
Municipal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
