Demo

Entitlement Specialist

Municipal Credit Union
New York, NY Full Time
POSTED ON 1/25/2025
AVAILABLE BEFORE 4/23/2025

Job Description

Job Description

About MCU :

At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 600,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people.

Overview : The Entitlement Specialist is responsible for managing user access rights, entitlements and permissions and ensuring that proper access and authorization levels are maintained within MCU’s systems and platforms. The specialist works closely with IT, HR, and Lines of Business to ensure adherence to internal controls and the best practice of least-privilege.

Responsibilities :

Specific duties include, but are not limited to, the following :

  • Process requests for access changes (additions, modifications, terminations) in a timely and accurate manner.
  • Ensure all access to MCU systems and applications complies with internal policies and regulatory standards.
  • Facilitate the user access review process to ensure proper entitlements are granted according to job roles and responsibilities.
  • Assist with internal and external audit requests, providing necessary data on employee system access.
  • Collaborate with IT Security and InfoSec to monitor and respond to entitlement related security incidents.
  • Consult with HR, IT leaders and other professionals on on-boarding and off-boarding workflow operations and how to optimize them.
  • Maintain and update access documents and procedures.
  • Participate in system upgrades and maintenance as it relates to entitlement functions.
  • Work with technical teams to integrate new systems into the bank’s entitlement functions.
  • Resolve entitlement-related issues and respond to user requirement regarding access rights.
  • Perform other related duties as requested and special projects as assigned.

Requirements :

  • College degree in one of the following disciplines : IT, Computing Studies, Information Systems, Business Administration OR equivalent work experience
  • Cursury knowledge of the organization’s systems : Symitar Episys Quest, Meridian Link LPQ, Meridan Link Xpress Accounts, Mortgagebot LOS & POS, Finastra Servicing Director, Prologue, Synergy, Alkami, Image Center
  • Strong analytical skills with attention to detail and the ability to detect inconsistencies.
  • Exceptional verbal and written communication skills
  • Exceptional customer service and relationship management experience
  • Critical thinking skills
  • Ability to perform in a high-volume environment and meet deadlines while maintaining exceptional attention to detail.
  • Why you’ll be a good fit :

    Our Core Values are an integral part of who we are and who we hire. By living our Core Values, every day, we continue to attract the best and brightest talent, achieve unsurpassed results and continuously challenge ourselves to be better than yesterday. These values are at the heart of our organization and within every teammate. To be a great fit, you’ll bring the following :

    Results – You’ll look to achieve the best outcomes for our members. Continuously track and measure everything, and use it to always improve. Be proactive, not reactive.

    Agility – You’ll remain agile in your decision making, planning, and delivery; using curiosity and creativity to see situations from all perspectives.

    Integrity – You’ll act professionally and positively. Build trust, be upfront and communicate thoroughly.

    Teamwork – You’ll work to achieve common goals as part of ONE TEAM.

    Ownership – You’ll hold yourself and others accountable and remain committed to our obligations while caring about the outcomes as much as an owner would.

    Belonging – You’ll embrace and environment in which any individual or group can be and feel welcomed, respected, supported and valued.

    We stand by our mission to connect our members and communities with an exceptional financial future and we are looking for individuals who share this same purpose to take this journey with us.

    What we can offer you :

    Competitive compensation, medical and dental benefits.

    401K with employer match

    Flexible paid time off

    We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as an organization.

    Municipal Credit Union (MCU) is an Equal Opportunity Employer.

    Municipal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

    Salary : $75,000 - $85,000 / Annually

    Salary : $75,000 - $85,000

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