Manager, Digital Banking Product Operations

About MCU:

At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 600,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people.

Overview: The Digital Banking Operations Product Manager provides oversight of the Alkami Digital Banking Platform. High level responsibilities include driving continuous improvement, sound risk management, and well executed controlled change. Play a pivotal role in ensuring a strong and trusted partnership between the lines of business, IT, Alkami and enterprise operations, facilitating strategic execution and relentless customer focus.

Responsibilities:

Specific duties include, but are not limited to, the following:

• Foster an organizational culture that prioritizes delivering seamless digital experiences while concurrently upholding robust risk management and operational excellence.
• Collaborate with internal stakeholders, including finance, IT, and business units, to gather reporting on department metrics and transformation projects impacting the Credit Union.
• Develop comprehensive daily, monthly and annual reporting including key performance and risk indicators.
• Create a resilient control environment and a robust risk management framework across various consumer banking digital servicing application, digital sales, and social media platforms, ensuring compliance with evolving regulatory standards.
• Assists with vendor management on Digital Channel assigned applications. Adheres to the goals and standards set forth by the Service Level Agreement (SLA).
• Monitor and track project progress, identifying and addressing potential risks and issues.
• Collaborate with partners in Information Security, Technology Services, Risk and Third Party Assurance to proactively identify and assess emerging risk issues and identify and implement opportunities for continuous improvement of risk management.
• Reports gaps in policies, procedures, and operating controls to leadership to ensure member impact and risk is mitigated.
• Collaborate with the digital product owners to support, test and launch efficient digital channel products including Money Movement and Self-Service products and capabilities as assigned to ensure an Omni-channel experience across platforms.
• Work closely with Contact Center Management and Retail Branch Management to understand teammate and member needs and incorporate into product requirements and document use cases and business specifications.
• Serve as a resource and key team member on various project teams, leveraging knowledge of the enterprise operations and business strategy to drive transformative change.
• Support risk initiatives by investigating and suggesting informed recommendations/solutions to minimize fraud occurring on digital channels.
• Serve as a primary point of contact and SME for the digital team during Internal Audit and oversight reviews from various regulatory bodies.
• Coordinate release management initiatives across digital channels
• Assist in the generation of test plans and data for digital channels.
• Proactively identify and mitigate operational, compliance, fraud, and information security risks within the digital platform, products and services.
• Ability to breakdown complex business problems and workflows into meaningful components that are understandable by various levels within the company.
• Provides support to assigned functional areas and track assigned programs and systems, including troubleshooting of errors and issues as they are identified.
• Provide necessary support efforts to ensure 24x7x365 availability for business applications.
  
  
  

Requirements:

• Bachelor's Degree in a related field or the equivalent work related experience
• Strong understanding of digital platforms and technologies
• 10 years of experience in the financial services industry with a thorough knowledge of financial principles, front and back office processing and financial institution regulations
• Demonstrable experience working in banking, account opening, online and mobile platforms
• Collaborative and a passion for digital products
• Experience defining market and product requirements, user research and AB testing, working with engineering organizations to rapidly deliver high-impact capabilities to market in a scrum/agile environment
• You have experience in the Agile Product Development methodology
• Experience with core banking processing systems such as Symitar and understanding of APIs(Application Programming Interface)
• Self-directed, resourceful, and adept working in ambiguous environments
• Possess exceptional written and verbal communication skills with the ability to create compelling positioning/messaging strategy and present complex information clearly and concisely
• High attention to detail and proven ability to manage multiple, competing priorities simultaneously with minimal supervision
• Excellent inter-team working skills to develop strong partnership with partner, tech team and operating at leadership levels
• Ability to inspire and partner with diverse individuals at all levels of the organization in a diverse, highly cross-functional and matrixed environment
• Demonstrated success in planning, organizing, leading people and activities. Ability to motivate, direct and coach staff
• Ability to perform in a high-volume environment and meet deadlines while maintaining exceptional attention to detail
• Technologically proficient
  
  
  

Leadership Competencies:

• Proven ability to manage change
• Capacity to take calculated risks and innovate
• Experience in setting vision and strategy
• Lead by example and encourage team in developing adaptability
• Successful in communicating effectively
• Prioritizes developing others
• Thinking that values diversity and difference
• Proven ability to build and maintain relationships at all levels of the organization
• Skilled at managing effective teams and work groups that default to action, are accountable, and take ownership of work
  
  
  

Why you’ll be a good fit:

Our Core Values are an integral part of who we are and who we hire. By living our Core Values, every day, we continue to attract the best and brightest talent, achieve unsurpassed results and continuously challenge ourselves to be better than yesterday. These values are at the heart of our organization and within every teammate. To be a great fit, you’ll bring the following:

Results – You’ll look to achieve the best outcomes for our members. Continuously track and measure everything, and use it to always improve. Be proactive, not reactive.

Agility – You’ll remain agile in your decision making, planning, and delivery; using curiosity and creativity to see situations from all perspectives.

Integrity – You’ll act professionally and positively. Build trust, be upfront and communicate thoroughly.

Teamwork – You’ll work to achieve common goals as part of ONE TEAM.

Ownership – You’ll hold yourself and others accountable and remain committed to our obligations while caring about the outcomes as much as an owner would.

Belonging – You’ll embrace and environment in which any individual or group can be and feel welcomed, respected, supported and valued.

We stand by our mission to connect our members and communities with an exceptional financial future and we are looking for individuals who share this same purpose to take this journey with us.

What we can offer you:

Competitive Compensation, Medical And Dental Benefits.

401K with employer match

Flexible paid time off

We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as an organization.

Municipal Credit Union (MCU) is an Equal Opportunity Employer.

Municipal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Salary: $110,000 - $120,000 Annually