Outbound Sales Officer

About MCU:

At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 600,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people.

Our Mission:

To help hard-working New Yorkers build better tomorrows

Our Vision:

Be New York's most loved financial institution by helping our members build their best financial futures

Overview: The Outbound Sales Officer is responsible for contacting potential and existing members to promote Municipal Credit Union’s membership, products and services. This role is focused on driving new member acquisition, increasing products and services penetration, and ensuring a positive member experience. This outbound sales position is part of a team to meet and exceed production targets and support organizational goals through outbound communication efforts.

Responsibilities:

Specific duties include, but are not limited to, the following:

• Confidently articulate the features and benefits of membership, products, and services offered from MCU.
• Understand the needs of members and offer the appropriate products to meet those needs, including identifying cross-selling opportunities
• Commit to member satisfaction and service excellence while maintaining a professional friendly approach
• Address member concerns, by resolving or following up on concerns to ensure a seamless member experience
• Share member feedback with management to improve products and services
• Achieve individual and team production/performance goals
• Maintain accurate member records and notes
• Actively participate in team meetings, training, coaching sessions and performance reviews.
• Adhere to all regulatory requirements and MCU’s policies
• Ensure compliance with privacy, data protection and financial regulations
• Perform other related duties as requested and special projects as assigned

Requirements:

• High school diploma
• Experience in outbound sales
• Strong understanding of sales principles and techniques
• Excellent communication, interpersonal and presentation skills
• Ability to handle rejection and remain resilient
• Ability to work independently and as part of a team
• Flexible schedule to include weekends and evenings
• Ability to perform and meet expectations while maintaining exceptional attention to detail
• Technologically proficient.

Why you'll be a good fit:

Our Core Values are an integral part of who we are and who we hire. By living our Core Values, every day, we continue to attract the best and brightest talent, achieve unsurpassed results and continuously challenge ourselves to be better than yesterday. These values are at the heart of our organization and within every teammate. To be a great fit, you’ll bring the following

Results - We are passionate about winning.

Agility - We proactively anticipate, respond and pivot to ensure MCU wins.

Integrity - We operate with the highest ethical standards and highest degree of honesty.

Belonging - We cultivate a culture of inclusion and teamwork.

Ownership - We take personal responsibility and hold ourselves accountable for the results.

What we can offer you:

Competitive compensation, medical and dental benefits.

401K with employer match

Flexible paid time off

We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as an organization.

Municipal Credit Union (MCU) is an Equal Opportunity Employer.

Municipal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Salary: $60,000 base plus commission