RESCUE TOOL SPECIALIST / Service Technician

Job description

Rescue Tool Specialist / Service Technician

MES is seeking a Rescue Tool Specialist / Service Technician that will grow sales and increase company profits by cultivating current customers and recruiting new ones. The representative will also increase profitability by promoting products, providing technical support, and conducting training to new and repeat customers within an assigned territory of Peoria, IL. Heavy travel is required for this role.

Job Duties:

• Determine sales potential for new and existing customers through inquiry, observation, or periodical research
• Prepare and conduct sales presentations of Genesis Extrication tools to new and existing customers
• Determine customer requirements and expectations in order to recommend specific products in the Genesis line.
• Identify trends in customer satisfaction or dissatisfaction
• Increase business and account base by finding and qualifying new business accounts using sales techniques to cross sell and up-sell
• Maintain and improve customer relationships and satisfaction
• Maintain customer tools be conducting annual preventive maintain
• Provide exceptional service to end users when repairs arise.
• Learn and apply new product knowledge to enhance sales and personal professionalism
• Assist clients with special requests and problems (supply information, resolve complaints, etc.)
• Perform light service and preventative maintenance on Genesis extrication tools.
• Assist in scheduled physical inventory counts
• Remain current with changes in local codes and consumer preferences
• Follow company policies and procedures
• Remain current on product and industry knowledge by attending sales meetings, vendor training, trade shows, or reading trade journals
• Practice honesty and integrity in customer and vendor relations
• Maintain technical and computer capability to effectively use contact management, distribution and office software
• Present a professional image at all times to customers and vendors
• Participate in trade association functions
• Participate and be active in local industry organizations
• Perform other duties as assigned

Job Requirements:

• Demonstrated success meeting sales goals and growing sales
• Demonstrated understanding and application of effective selling strategies and techniques
• Delivers superior customer service
• Effective listening, communication (verbal and written), and negotiating skills
• Motivated self-starter, comfortable in fast-paced environment
• Demonstrated integrity and ethical standards
• Experience monitoring the marketplace to identify business opportunities
• Problem-solving and analytical ability
• Professional demeanor
• Team player who works productively with a wide range of people
• Strong project management and multi-tasking skills
• Technical expertise and knowledge of company products
• Judgment and decision-making ability
• Manages time effectively and adapts quickly to changing priorities
• Able to perform business math (basic algebra, compute rate, ratio, etc.)
• Superior organizational skills
• Superior presentation/public speaking skills
• Knowledge of Microsoft Office Suite and distribution software
• Valid driver’s license and clean driving record
• Education: High school diploma required
• Experience: 10 Year Fire service Experience, 5 Year Mechanical Experience

Pay and Benefits:

• Competitive Base Rate
• Commission program
• 401(k) with match
• Ten Paid Holidays Annually
• Dental Insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance
• Employee rewards and recognition program

About Us

Established in 2001, Municipal Emergency Services, Inc. (MES) is the nation’s largest provider of PPE, fire apparatus, uniforms, and services to first responders. With over 25 locations, MES is the most trusted source of equipment and service for firefighters, law enforcement, and EMTs. Our dedicated team of over 300 sales representatives and certified service technicians allows us to bring unparalleled quality and service to our industry. MES supports its customers with innovative digital commerce solutions and a nationwide warehousing system with three strategically located hubs that carry thousands of products representing the best brands on the market.

Additional Information

MES offers a great work environment, professional development, challenging careers, and competitive compensation. MES is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law.

MES will only employ those legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a pre-employment screening.

Job Type: Full-time

Job Type: Part-time

Pay: $30,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Cell phone reimbursement
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Mileage reimbursement
• Paid time off
• Retirement plan
• Travel reimbursement
• Vision insurance

Compensation Package:

• Commission pay

Schedule:

• Monday to Friday
• Weekends as needed

Experience:

• Fire Service: 3 years (Required)

Willingness to travel:

• 100% (Required)

Work Location: On the road

Salary : $30,000