What are the responsibilities and job description for the Regional Manager position at Municipal Employees' Retirement System?

Job Description

Build and maintain customer satisfaction as the key contact for municipalities within the region.
Provide consultation to employers on plan administration and funding, plan and benefit change options, employer education, needs analysis, and collective bargaining assistance.
Work with administrators, elected councils and boards, union groups, and specialty committees to explain detailed actuarial reports and concepts to promote plan understanding, short and long-term considerations and value of MERS membership
Collaborate with members of regional team to ensure superior customer service and experience, participant and employer education and continued growth of region.
Provide technical expertise and support to sense the opportunity, scope, needs and potential solutions for customers and prospects
Ensure all service needs are being met for the customer
Lead various outreach events, including regional meetings for MERS members and their employees
Advance marketing programs and image through personal contact with municipalities and their member associations at regional conferences and trade shows
Work in partnership with multiple functional areas as required concerning all plans, activities, projects, and other work-related activities
Collaborate with actuarial vendor and internal actuarial staff regarding customer plan requests
Ensure customer relationship management software (CRM) is kept current and complete for the region
Remain current regarding laws, compliance issues, and general industry topics / events, including legislation
Assist in development, planning and execution of new product launch activities
Participate in special projects as required and other duties as assigned
Have a thorough understanding of all MERS product and service offerings
Interactions may involve controversial and high-pressure situations where an event is recorded / broadcast / streamed, or the media may be present
Present a professional demeanor at all times
Adapt quickly to changing customer situations

Minimum Required Qualifications

Education :

Bachelor’s degree in marketing, sales promotion, advertising, business

Experience :

Minimum five years previous and related experience implementing marketing programs and account management.

Licensure, Certification, or Registration :

Valid Driver’s License

Expertise

Knowledge of :

Defined Benefit and Retirement Plan concepts, including actuarial, finance and investment concepts

Skill in :

Business to business marketing

Persuasive communication, sales and negotiation

Customer service

Planning and organization

Listening

Public relations

Public speaking

Ability to :

Be self-motivated with the ability to work independently with little or no supervision

Manage multiple tasks and requests at one time

Be highly flexible and adaptable to an ever-changing environment

Provide leadership and team coordination

Follow up and follow through with clients

Maintain a professional demeanor

Actively listen to customer concerns

Maintain high personal standards and personal integrity

Maintain a valid Driver’s License

Be free and clear of any convictions under the Office of Inspector General Exclusions List, not as a condition of employment, but as an obligation to a partner organization

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to perform successfully the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Lifting of boxes containing marketing materials.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear.

The employee must occasionally lift and / or move up to 25-50 pounds.

Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus.

Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Location : All work of this position will be performed on site at MERS main office or remote work location.

Weather : While performing the duties of this job, the employee will be exposed to variable weather conditions.

Noise : The noise level in the work environment is usually moderate.

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