Host

Host: Municipal Grand Hotel (opening May 2025)

Management Company: Midnight Auteur

Sector: Luxury Independent Hotel

Property Description: 44 rooms, a restaurant, two bars, a pool, and delicious cocktails from the founders of Death & Co and The Ramble Hotel

Reports to: Director of Outlets, Head Bartender

About Midnight Auteur

Midnight Auteur was born from the successful partnership between The Ramble Hotel in Denver and Death & Co, which began almost six years ago when the storied bar opened its second location in the lobby of The Ramble Hotel. Our new hospitality company was created with a shared intention among founders to build and operate hotels that immerse guests fully and seamlessly between social spaces and retreats – offering a setting fit for both celebration and sanctuary. The cocktail anchored experience at The Ramble Hotel, one in which the lobby is interchangeable with the bar, resulted in numerous accolades and awards, including Esquire’s Best Bars in America in 2019, North America’s 50 Best Bars in 2022 and noted by Condé Nast Traveler as ‘the hotel for people who are sick of other hotels.’

As a company, we hold a deep and obsessive reverence for the all-day lobby bar, which is the foundation of Midnight Auteur. We love immersing our team and guests in a vibrant, celebratory experience that only a hotel lobby bar can appropriately capture. We're passionate about the community created and the hospitality shared over a coffee or cocktail while remaining equally committed to providing a luxury respite for our hotel guests.

Altogether, the Midnight Auteur team is passionate about actively evolving hotel, cocktail, and culinary culture, being a progressive and forward-thinking operator, and positively impacting its communities. We look forward to hearing from you!

Cheers

Our Purpose

We create meaningful experiences and connect people through modern classic hotels, anchored by vibrant bars and restaurants.

Our Niche

We operate luxury, independent hotels. We aim to attract guests (and employees) who appreciate great design, food and drink – hosted within a vibrant environment, rich with local culture and accompanied by warm hospitality.

The Role

What You Will Do

• 
  Curiosity – We learn and improve through active observation.
• A.B.K - We anticipate, prepare and execute with intention.
• Communication – We remove barriers through purposeful communication.
• Thoughtful – We engage with purpose and care.
• Connection – We build relationships and host with intuition, empathy and transparency.

• 
  Know and execute the service expectations outlined in the service manual
• Maintain a comprehensive knowledge of Open Table and any other booking system used
• Know the table numbers and position numbers in all sections of the restaurant
• Maintain a comprehensive knowledge of our reservation policies and procedures, and the hours for all spaces in the building
• Cultivate a fluency in verbiage for the waitlist, our reservation policies and procedures, as well as voicemails
• Build a thorough knowledge of the food and beverage items and their preparation available in all active spaces in the building
• Treat all areas of the restaurant with respect; clean and reset to zero when necessary
• Build a thorough knowledge of our service standards and style as detailed by the Employee Manual
• Use tact and good judgment when dealing with guest challenges and respond to patron needs with patience and courtesy
• Ability to recognize an intoxicated patron and seek out management with any concerns about a patron that appears intoxicated
• Report all guest complaints to management immediately and follow our five steps for navigating guest complaints. Every negative comment/experience will be addressed by a manager so that no customer leaves unhappy
• Be up to date on Slack, with particular attention to the Announcement Board and the Host, Pre-Shift, and Product Updates channels, before you arrive for your shift
• Maintain a reasonable response time for all Slack communication: a minimum of an answer to any correspondence before your next shift
• Arrive to work every day with a positive attitude, a willingness to learn, and prepared for the shift
• Ask for help when you need it; asking for help is a sign of strength, not a sign of weakness

• 
  Help all departments whenever possible
• Assist service through food and beverage running, watering, and flipping tables.
• Monitor restaurant and kitchen flow regarding timeliness during service and assist when and where necessary
• Help to promote a safe and clean environment for co-workers, and guests; maintain the ABK mantra.
• Handle gift certificate transactions, fill out all pertinent documentation, and present to the guest
• Assist in training new hires by guiding them through training trails, answering their questions, providing workflow advice, and teaching them MG’s expectations, steps of service steps, and standards operating procedures.
• Build relationships with regular guests; and maintain good relations with our neighborhood and industry community members
• Act in a professional manner and represent Municipal Grand graciously whether you are in house, traveling, or at another local establishment
• Follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook

• 
  The physical demands for this position are seeing, hearing, speaking, reaching, frequently lifting up to 25 pounds, occasionally lifting up to 50 pounds, sitting, standing, for 4 to 8 hours, bending, and moving intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations

• 
  Excellent customer service skills, with the ability to create a welcoming and friendly atmosphere for customers
• Strong organizational and multitasking abilities to handle high-volume situations efficiently
• Ability to remain calm and composed under pressure; providing excellent service even during busy times
• Outstanding communication skills with the ability to interact effectively with customers and team members
• Flexibility in working hours, including early mornings, evenings, weekends, and holidays; and time for All Staff meetings and tastings
• Patience and adaptability
• Self-motivated and a team player

• 
  Previous experience as a Host or in a similar role is preferred
• Knowledge of bar/restaurant operations and familiarity with reservation systems

Benefits Highlight:

• 50% Paid Medical, Dental and Vision Insurance
• Ample Paid-Time-Off

• Eligible to participate in the company 401k program. The company does not currently match contributions.

• 
  The Host reports directly to all levels of management daily and collaborates with the leadership team as needed.