ACCOUNT REPRESENTATIVE III - Range 11 / AMEA

Open to the general public and any current Municipal employee.

This position is represented by the Anchorage Municipal Employee Association (AMEA) and is subject to the provisions of the current agreement between the Municipality of Anchorage and the Union.

DEPARTMENT: Anchorage Water & Wastewater Utility

HOURS OF WORK: Monday - Friday, 8:00 am - 5:00 pm

LOCATION: 3000 Arctic Boulevard

Participate in major emergencies or disasters as outlined in AWWU’s disaster plan matrix, which defines each employee’s potential duties and responsibilities. This may include 12-hour work shifts, which may continue for 72 hours or more starting at any time an event might occur, 7 days a week, 24 hours per day.

Remote work schedule opportunities (telecommuting) may be considered after successful completion of probation, at the discretion of management and with the approval of the department head. Not all positions are eligible for remote work (telecommuting) per P&P 40-40.Respond to customer requests to establish, change or discontinue water and/or wastewater service. Establish and maintain pertinent customer information to proper billing of monthly and other services. Explain services, billing rates and payment options available to customers. Collect monthly revenue to include setting up payment arrangements, deposits on past due accounts, outbound collection calls, and providing assistance with on-line account management. Provide accurate, complete and timely processing for all changes in services or adjustments to accounts. Partner with all internal divisions to provide one comprehensive source of Utility information. Work with computer software applications for customer information, GIS, on-line account management, Interactive Voice Response systems, Service Order Mobile Dispatch and Maximo work orders. Establish appointments between customers and field service personnel using the Field Service Scheduler for on-property work orders such as key box locates, repairs or inspection of service connections. Perform other required duties as assigned.
High school diploma, GED, or equivalent, and three (3) years of experience in a customer service, collection, or accounting environment.

Satisfactory background check which includes criminal, education, and employment history at time of hire.

Preference:

• Experience reviewing account discrepancies and managing customer accounts 
• Experience in collections and handling delinquent accounts 
• Experience in explaining tariffs, rates and fee structures or complex procedures 
• Experience dealing with the public 
• Experience with data entry to maintain accurate records 
• Contact Center Experience

Preference will be given to Anchorage Municipal Employees Association (AMEA) employees. AMEA employees who are successful in the screening process will be forwarded to the department for consideration prior to any non-AMEA applicants.

The Municipality of Anchorage participates in the U.S. Department of Homeland Security E-verify Program. For more information, please go to http://www.uscis.gov/E-verify. E-Verify® is a registered trademark of the U.S. Department of Homeland Security.

If selected for hire, the appointment in this position will be conditional based upon a satisfactory Municipal Employment Office conducted Background Check. A Background Check encompasses criminal history, verifying education, and verifying dates of employment.

Military Service Interview Preference

Veterans who wish to be considered for interview preference, as permitted in Municipal Personnel Rules 3.30.031 D, must attach to the application a copy of their DD Form 214, DD Form 256, NGB Form 22, or a letter from the US Department of Veterans Affairs, recognizing the person as a veteran. The attached documentation must show an honorable discharge or general (under honorable conditions) discharge. The minimum qualifications of the position must be met for preference consideration.

Individuals currently serving as a member in good standing in the National Guard or the organized military reserves who wish to be considered for interview preference, as permitted in Municipal Personnel Rules 3.30.031 D, must attach proof of current service to the application. Proof of current service can be shown by submission of a statement of service which, at a minimum, shows the full name, date of birth, Social Security Number, date service began, branch of service, rank, name of command providing the information, and unit of assignment. The statement of service must be on a form or letterhead of the individual’s command organization, and shows the name, signature, title, and contact information of the signer providing the statement of service. The minimum qualifications of the position must be met for preference consideration.

The Municipality of Anchorage is an Employer of National Service. Please be sure to include any volunteer work with AmeriCorps, Peace Corps, or other national service programs on your application in the work history portion.

Application Process

Once an applicant selects on the "Apply" link underneath the header section of a vacancy announcement, they will be directed to the www.GovernmentJobs.com website to log into their existing account (or to create an account) of their application profile. Applicants will create or review their profile, make any updates necessary, and submit their application from their personal account.

NOTE: The GovernmentJobs website and applicant's profile accounts are not administered by the Municipality of Anchorage. For technical assistance or customer service regarding an account profile, applicants may contact the GovernmentJobs customer support line at 1-855-524-5627.

For general questions regarding Municipal vacancy announcements or the employment process with the Municipality of Anchorage, applicants may contact the Human Resources Department at 907-343-4442 during regular business hours of Monday through Friday, 8:00 am to 5:00 pm, Alaska Standard Time.

The MOA is an EO and AA Employer and complies with Title I of the ADA.

For information regarding requests for reasonable accommodations related to employment under the Americans with Disabilities Act, please contact the Municipality of Anchorage ADA Coordinator at 907-343-4571.

Salary : $23 - $29