What are the responsibilities and job description for the ADMINISTRATIVE REPRESENTATIVE II (Customer Service Representative II) - Range AMEA / 10 position at Municipality of Anchorage?

Open to the general public and any current Municipal employee.

This position is represented by the Anchorage Municipal Employee Association (AMEA) and is subject to the provisions of the current agreement between the Municipality of Anchorage and the Union.

DEPARTMENT: Finance - Property Appraisal

HOURS OF WORK: Monday to Friday, 8:00 am to 5:00 pm

LOCATION: City Hall - 632 W 6th Ave, 3rd Floor

Remote work schedule opportunities (telecommuting) may be considered after successful completion of probation, at the discretion of management and with the approval of the department head. Not all positions are eligible for remote work (telecommuting) per P&P 40-40.
The Administrative Representative II will serve as the primary point of contact for customer service at the front counter, via email, and over the phone. This position performs a full range of office clerical tasks, including initiating customer contact, by phone or business letter when pertinent information or documentation is required. Processing address change request and explaining the necessary requirements needed to process and change real property ownership updates. The representative will also assist the public in understanding the requirements for residential, senior citizen/disabled veteran, military service, and widower exemptions. They will be responsible for maintaining, filing, copying, and scanning all necessary documents for current and historical data. Receive, date stamp, and distribute incoming division mail and route to the appropriate department on a daily basis. Provide all aspects of project support to division supervisors and co-workers which include retrieving records in a public records request, retrieving an exemption application, or organizing records such as exemption application. Perform other related duties as assigned.
High school diploma, GED, or equivalent, and two (2) years of customer service experience or equivalent.

Satisfactory background check which includes criminal, education, and employment history at time of hire.

Preference:

Alaska Association of Assessing Officers (AAAO) Assessment Administration

Preference will be given to Anchorage Municipal Employees Association (AMEA) employees. AMEA employees who are successful in the screening process will be forwarded to the department for consideration prior to any non-AMEA applicants.

The Municipality of Anchorage participates in the U.S. Department of Homeland Security E-verify Program. For more information, please go to http://www.uscis.gov/E-verify. E-Verify® is a registered trademark of the U.S. Department of Homeland Security.

If selected for hire, the appointment in this position will be conditional based upon a satisfactory Municipal Employment Office conducted Background Check. A Background Check encompasses criminal history, verifying education, and verifying dates of employment.

Military Service Interview Preference

Veterans who wish to be considered for interview preference, as permitted in Municipal Personnel Rules 3.30.031 D, must attach to the application a copy of their DD Form 214, DD Form 256, NGB Form 22, or a letter from the US Department of Veterans Affairs, recognizing the person as a veteran. The attached documentation must show an honorable discharge or general (under honorable conditions) discharge. The minimum qualifications of the position must be met for preference consideration.

Individuals currently serving as a member in good standing in the National Guard or the organized military reserves who wish to be considered for interview preference, as permitted in Municipal Personnel Rules 3.30.031 D, must attach proof of current service to the application. Proof of current service can be shown by submission of a statement of service which, at a minimum, shows the full name, date of birth, Social Security Number, date service began, branch of service, rank, name of command providing the information, and unit of assignment. The statement of service must be on a form or letterhead of the individual’s command organization, and shows the name, signature, title, and contact information of the signer providing the statement of service. The minimum qualifications of the position must be met for preference consideration.

The Municipality of Anchorage is an Employer of National Service. Please be sure to include any volunteer work with AmeriCorps, Peace Corps, or other national service programs on your application in the work history portion.

Application Process

Once an applicant selects on the "Apply" link underneath the header section of a vacancy announcement, they will be directed to the www.GovernmentJobs.com website to log into their existing account (or to create an account) of their application profile. Applicants will create or review their profile, make any updates necessary, and submit their application from their personal account.

NOTE: The GovernmentJobs website and applicant's profile accounts are not administered by the Municipality of Anchorage. For technical assistance or customer service regarding an account profile, applicants may contact the GovernmentJobs customer support line at 1-855-524-5627.

For general questions regarding Municipal vacancy announcements or the employment process with the Municipality of Anchorage, applicants may contact the Human Resources Department at 907-343-4442 during regular business hours of Monday through Friday, 8:00 am to 5:00 pm, Alaska Standard Time.

The MOA is an EO and AA Employer and complies with Title I of the ADA.

For information regarding requests for reasonable accommodations related to employment under the Americans with Disabilities Act, please contact the Municipality of Anchorage ADA Coordinator at 907-343-4571.

Salary : $21 - $26

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ADMINISTRATIVE REPRESENTATIVE II (Customer Service Representative II) - Range AMEA / 10

What are the responsibilities and job description for the ADMINISTRATIVE REPRESENTATIVE II (Customer Service Representative II) - Range AMEA / 10 position at Municipality of Anchorage?

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