What are the responsibilities and job description for the COLLECTOR - Range 12 / NON position at Municipality of Anchorage?
Job Information
Open to the general public and any current Municipal employee.
This is a non-represented position (no union affiliation) and is subject to the provisions of the Personnel Rules of the Municipality of Anchorage.
DEPARTMENT: Finance
** Starting pay does not exceed the midpoint of the displayed pay range. **
Example of Duties
Under minimal supervision, Collector is responsible for efficiently and accurately completing a wide range of duties, while providing excellent customer service, such as: collecting a high volume of delinquent minor offense, criminal, and code enforcement cases; responding timely to Delinquent Criminal/Civil Fines and Fees (DCF) customer inquiries, either via phone, public counter, or email; operating as DCF cashier processing all forms of payments at the public counter; researching new court cases; using various forms of skip-tracing methods to update Courtview with most current information; bankruptcy maintenance; processing court-ordered, aged, and deceased adjustments; manually uploading cases and entering docket notes into Courtview; researching and processing NSF payments; processing DCF refunds and vendor payments; researching all Municipal vouchers for potentially interception to apply toward delinquent debt; maintaining the DCF records retention process; and assisting with various targeted garnishment processes. such as the annual PFD process. Perform other required duties as assigned.
Minimum Qualifications / Substitutions / Preferences
High school diploma, GED, or equivalent, and four (4) years of experience in the collection of utility, tax, medical, or sales accounts, or collecting delinquent accounts receivable.
OR
Associate’s degree in Public Administration, Business Administration, Accounting, or a related discipline, and two (2) years of experience in the collection of utility, tax, medical, or sales accounts, or collecting delinquent accounts receivable.
OR
Bachelor’s degree in Public Administration, Business Administration, Accounting, or a related discipline, and experience in the collection of utility, tax, medical, or sales accounts, or collecting delinquent accounts receivable.
Must possess and/or obtain:
- Satisfactory background check which includes criminal, education, and employment history.
Must possess the ability to:
- Use the following: computer, photocopier, telephone, fax machine, calculator, Windows-based operating system, and Microsoft Office Suite (2010 or higher), DCF Courtview software, SAP ERP System, PACER, 3rd party collection agency client portal, and RPFI database.
Preference:
- Knowledge in principles, practices, procedures and techniques of debt collection: applicable laws, ordinances and regulations.
- Skills in the performance of skip-tracing, location and collection procedures and basic accounting functions.
Additional Important Information
If selected for hire, the appointment in this position will be conditional based upon a satisfactory Municipal Employment Office conducted Background Check. A Background Check encompasses criminal history, verifying education, and verifying dates of employment.
Military Service Interview Preference
Veterans who wish to be considered for interview preference, as permitted in Municipal Personnel Rules 3.30.031 D, must attach to the application a copy of their DD Form 214, DD Form 256, NGB Form 22, or a letter from the US Department of Veterans Affairs, recognizing the person as a veteran. The attached documentation must show an honorable discharge or general (under honorable conditions) discharge. The minimum qualifications of the position must be met for preference consideration.
Individuals currently serving as a member in good standing in the National Guard or the organized military reserves who wish to be considered for interview preference, as permitted in Municipal Personnel Rules 3.30.031 D, must attach proof of current service to the application. Proof of current service can be shown by submission of a statement of service which, at a minimum, shows the full name, date of birth, Social Security Number, date service began, branch of service, rank, name of command providing the information, and unit of assignment. The statement of service must be on a form or letterhead of the individual’s command organization, and shows the name, signature, title, and contact information of the signer providing the statement of service. The minimum qualifications of the position must be met for preference consideration.
The Municipality of Anchorage is an Employer of National Service. Please be sure to include any volunteer work with AmeriCorps, Peace Corps, or other national service programs on your application in the work history portion.
Application Process
Once an applicant selects on the "Apply" link underneath the header section of a vacancy announcement, they will be directed to the www.GovernmentJobs.com website to log into their existing account (or to create an account) of their application profile. Applicants will create or review their profile, make any updates necessary, and submit their application from their personal account.
NOTE: The GovernmentJobs website and applicant's profile accounts are not administered by the Municipality of Anchorage. For technical assistance or customer service regarding an account profile, applicants may contact the GovernmentJobs customer support line at 1-855-524-5627.
For general questions regarding Municipal vacancy announcements or the employment process with the Municipality of Anchorage, applicants may contact the Employee Relations Department at 907-343-4442 during regular business hours of Monday through Friday, 8:00 am to 5:00 pm, Alaska Standard Time.
The MOA is an EO and AA Employer and complies with Title I of the ADA.
For information regarding requests for reasonable accommodations related to employment under the Americans with Disabilities Act, please contact the Municipality of Anchorage ADA Coordinator at 907-343-4571.
