Client Relations Manager

Job Title: Client Relations Manager

Salary: $75,000 per annum

Location: Dallas

Role Type: Full time, Permanent, Office Based

About Us

Founded in 2011, Murano is a boutique powerhouse in the Asset Management Industry. We proudly collaborate with 120 prestigious fund manager clients across the globe, bridging the gap between fund managers and top-tier institutional investors.

Think of us as expert matchmakers in the financial world. Our dedicated team connects with investors worldwide, uncovering their investment needs and finding perfect matches among our clients. When the stars align, we make the connection! Murano is renowned as a global leader in capital introductions.

Our core team operates from the heart of St James, London, and we're excited to expand our footprint in the US. We’re searching for the perfect person to help us achieve this vision!

Culture

At Murano, we take pride in fostering an inclusive and friendly environment. We continuously strive for excellence and thrive in a collaborative atmosphere with a strong sense of team spirit. We value passion, commitment, and drive over specific educational backgrounds, adopting a holistic approach to building our team. If you're ready to join a team that values innovation and camaraderie, Murano is the place for you!

Job Purpose

As a Client Relations Manager, you will be responsible for cultivating and maintaining strong relationships with our clients, ensuring their satisfaction and loyalty. You will serve as the primary point of contact for assigned accounts, addressing their needs, resolving issues, and driving value through our products or services. This role requires a customer-centric mindset, excellent communication skills, and the ability to effectively manage client expectations.

Responsibilities:

• Client Relationship Management:
• Build and maintain strong, long-lasting relationships with assigned clients, serving as their trusted advisor and advocate within the organization.
• Understand clients' business objectives, challenges, and opportunities, and align our products or services to meet their needs.
• Conduct regular check-ins, meetings, and business reviews to assess client satisfaction, gather feedback, and identify areas for improvement.

• Client Engagement and Support:
• Serve as the primary point of contact for client inquiries, concerns, and requests, providing timely and effective resolution.
• Collaborate with internal teams such as sales, operations, and product development to address client needs and ensure seamless service delivery.
• Proactively identify opportunities to enhance the client experience and drive value through our products or services.

• Client Retention and Growth:
• Identify opportunities for upselling or cross-selling based on client needs and usage patterns, collaborating with sales teams to drive revenue growth.
• Develop and implement strategies to minimize client churn and maximize client lifetime value, such as targeted engagement initiatives and loyalty programs.

• Issue Resolution and Escalation:
• Act as a liaison between clients and internal departments to resolve issues or escalations in a timely and satisfactory manner.
• Prioritize and manage multiple client issues simultaneously, ensuring prompt resolution while maintaining a high level of professionalism and customer service.

• Data Analysis and Reporting:
• Analyse client data, usage metrics, and feedback to identify trends, opportunities, and areas for improvement.
• Prepare regular reports and presentations for internal stakeholders, highlighting key insights, client feedback, and performance metrics.

About You:

Education & Skills

• Strong understanding of CRM systems, client engagement tools and data analytics platforms preferred
• Strong interpersonal and communication skills, with the ability to build rapport and trust with clients at all levels.
• Excellent problem-solving abilities, with a proactive and solution-oriented mindset.
• Ability to thrive in a fast-paced environment and manage multiple priorities effectively.

Proven Ability

• Proven experience in client relations, account management, or a related field (at least 3 years).

Other Compensation and Benefits:

• 15 days paid vacation 10 national holidays the office is closed between Christmas and New Year. 
• Healthcare.
• Training in the Asset Management Industry. We sponsor qualifications such as CFA, IMC and CAIA.
• The chance to grow with the company.