Service Manager

The Service Manager is responsible for overseeing and managing the daily operations of the service department at the dealership. This includes supervising service technicians, handling customer relations, managing service operations, and ensuring the department meets financial, productivity, and customer satisfaction goals. The Service Manager plays a critical role in driving the service department's performance, implementing best practices, and ensuring efficient workflow while maintaining a high level of customer satisfaction.

Essential Job Responsibilities:

Management and Supervision:

· Staff Supervision: Oversee and manage a team of service technicians, service advisors, and other department personnel. Hire, train, and mentor staff to ensure high performance and professionalism.

· Scheduling and Labor Management: Coordinate technician schedules to ensure efficient and timely repair and maintenance of vehicles. Assign work orders based on technician expertise and workload.

· Performance Monitoring: Monitor the productivity and quality of work performed by service technicians, ensuring work meets company standards. Conduct regular performance evaluations and provide feedback.

· Team Development: Provide ongoing training and development opportunities for service department employees to improve skills and ensure they stay updated with the latest automotive technologies.

Customer Relations:

· Customer Service: Act as the point of contact for customer concerns related to service issues, providing timely and accurate information on vehicle status, repairs, and costs. Handle customer complaints or escalations in a professional manner.

· Repair Order Approvals: Review service estimates and repair orders with customers, ensuring they understand the nature of the work and associated costs before approval.

· Customer Retention: Ensure high levels of customer satisfaction through quality service, follow-up, and building long-term relationships with customers to encourage repeat business.

Service Department Operations:

· Experience: Must have 3-5 years of experience in an automotive Service Manager position.

· Work Order Management: Ensure service orders are accurately prepared, detailing all work to be done, parts used, and labor required. Monitor the completion of repairs to meet deadlines and quality standards.

· Workflow Coordination: Maintain efficient workflow in the service department, ensuring that vehicles are processed in a timely manner and that the shop is running at optimal capacity.

· Inventory Management: Work with the parts department to ensure parts and materials are available when needed for repairs. Manage parts returns and exchanges as necessary.

· Quality Control: Oversee the quality of repairs performed in the service department, ensuring that all work is completed to manufacturer standards and in compliance with safety regulations.

Salary : $100,000 - $200,000