What are the responsibilities and job description for the Customer Service and Sales Professional position at Murf Electric Bikes?
Job Summary:
We are seeking a highly motivated Retail Store Team Member to join our team at Murf Electric Bikes. As a key member of our retail sales team, you will be responsible for providing exceptional customer service and driving sales in a fast-paced retail environment.
We are seeking a highly motivated Retail Store Team Member to join our team at Murf Electric Bikes. As a key member of our retail sales team, you will be responsible for providing exceptional customer service and driving sales in a fast-paced retail environment.
In this role, you will engage customers in the retail space, helping them find the right products based on their needs.
Key Responsibilities:- Guide customers through the company's various electric bike models/accessories.
- Promote the company's offerings and maintain detailed knowledge of all offerings.
- Clearly and accurately answer customer questions.
- Accept and process orders at Point-of-Sale.
- Convert inquiries into sales by providing personalized recommendations and product demonstrations.
- Maintain a well-organized and visually appealing sales floor.
- Stay up to date on new products, promotions, and sales strategies.
- Achieve retail sales goals through direct to consumer sales.
- Provide outstanding customer support through in-person interactions, phone, email, text.
- Address customer inquiries, troubleshoot product issues, and provide solutions to enhance their experience.
- Maintain a strong understanding of our products and services to offer expert guidance.
- Excellent customer service and communication skills.
- Detail Oriented, multi-tasker and Go Getter.
- Friendly and energetic personality that easily relates to customers.
- Problem solver. Able to think on feet to resolve customer complaints or issues that arise.
- Be a team player that is honest, reliable, responsible and has a strong work ethic.
- Previous experience in retail sales and/or customer service preferred.
- Strong communication and interpersonal skills.
- Ability to multitask in a fast-paced environment while maintaining attention to detail.
- A customer-first mindset with a proactive approach to problem-solving.
- Must be able to stand for extended periods, perform occasional lifting, and assist customers with electric bike demos and test rides.
