Store Experience Specialist

About This Role:
Murf Electric Bikes is seeking an experienced Store Experience Specialist to join our team. In this role, you will be responsible for providing exceptional customer service and driving sales in a fast-paced retail environment.

You will be the face of our brand, engaging customers in the retail space and helping them find the right products based on their needs.

Key Responsibilities:

• Guide customers through the company's various electric bike models/accessories.
• Promote the company's offerings and maintain detailed knowledge of all offerings.
• Clearly and accurately answer customer questions.
• Accept and process orders at Point-of-Sale.
• Convert inquiries into sales by providing personalized recommendations and product demonstrations.
• Maintain a well-organized and visually appealing sales floor.
• Stay up to date on new products, promotions, and sales strategies.
• Achieve retail sales goals through direct to consumer sales.

Requirements:

• Excellent customer service and communication skills.
• Detail Oriented, multi-tasker and Go Getter.
• Friendly and energetic personality that easily relates to customers.
• Problem solver. Able to think on feet to resolve customer complaints or issues that arise.
• Be a team player that is honest, reliable, responsible and has a strong work ethic.
• Previous experience in retail sales and/or customer service preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment while maintaining attention to detail.
• A customer-first mindset with a proactive approach to problem-solving.
• Must be able to stand for extended periods, perform occasional lifting, and assist customers with electric bike demos and test rides.