OB/GYN-Benefits Coordinator-FT

Policy Name Benefits Coordinator Job Description and Responsibilities Department OB/GYN Effective Date   Last Revision   Policy Owner Clinic Manager   Policy Description and Purpose: Managing patient care involves a team of clinical and nonclinical staff interacting with patients and working to achieve patient-centered care.  Job descriptions and responsibilities of the care team emphasize a team-based approach to patient care and promote training of team members to meet the highest level of function allowed by state law.  Procedure: The job description and responsibilities are defined for Benefits Coordinator in the EOB/GYN department at Murfreesboro Medical Clinic below: Job Title OB/GYN Benefits Coordinator Job Description To provide clerical support in the OB/GYN department, adhere to all policies and procedures of MMC, and meet the needs of patients in a teamwork approach. Working Conditions Work is performed in an  office setting and involves frequent telephone contact, as well as  face-to-face communication with patients.  Interactions with others in  constant and interruptive.  There is possible exposure to communicable  diseases, toxic substances, bodily fluids, and other conditions common to  medical practice.  Varied activities including walking, bending,  reaching, lifting (up to 30 pounds), stooping, assisting patients and sitting  for extended periods of time may occur.  Also, occasional stress from  multiple responsibilities.    Job Responsibilities ·          Represent MMC in a courteous and professional manner ·          Greet guests and incoming calls in a polite, prompt, and helpful manner ·          Take accurate messages which include all required information ·          Ensure completion of NOB packet ·          Verify Insurance Benefits and Form D ·          Discuss appointment with patient stressing we will provide an estimate of charges as quoted by their insurance and not a guarantee of benefit or payment ·          Complete FMLA and Short-Term disability paperwork ·          Obtain FIN number and post in PRENATAL correctly ·          Schedule and inform patient of Diabetic/Nutritional Counseling ·          Utilize Phreesia for payments and reconcile at the end of each day ·          Be at your workstation on time and prepared to start the day ·          Be flexible when asked to stay past your scheduled work time (as needed) to accommodate the needs of patients ·          Correctly process payments and receipts ·          Obtain accurate demographic and insurance information form patients to ensure accurate billing and maximum reimbursement ·          Provide prompt, efficient, and accurate patient service to include; precerts, phone calls, answer patients’ miscellaneous questions, deliver verification, etc. ·          Meet or exceed patient, doctor, and staff expectations through a cooperative, teamwork approach ·          Keep your work area and the clinic clean ·          Be knowledgeable of and adhere to all HIPAA and OSHA guidelines. ·          Be knowledgeable of and adhere to all MMC policies and procedures.  ·          With instruction, perform other duties as required or assigned   Required Skills ·          Excellent customer service skills ·          Strong skills in communicating effectively with co-workers, providers, and patients ·          Ability to conduct daily functions in an appropriate, professional, and compassionate manner ·          Ability to manage/prioritize multiple tasks in an efficient and timely manner ·          Teamwork attitude ·          Flexibility to respond to changing demands ·          Ability to react calmly and competently in stressful situations ·          Effectively utilize computer systems and programs that are necessary to complete daily tasks Education/Experience Requirements -High School diploma or GED -Experience preferred but not required   MMC Vision, Mission, and Values Our vision is  to be a leading contributor to community health through participation in  programs that promote wellness, facilitate diagnosis, and enhance treatment  of disease.   Our mission is  to foster continuous improvement in community health through the delivery of  quality, accessible medical and surgical care in a cost-effective manner to  the residents of Middle Tennessee.   Our values guide  our actions as we strive to carry out our mission. -          A progressive  approach to advances in medicine and changes in  the health care delivery system -          Responsive to  patient and community needs -          Collaborative with  other physicians, hospitals, allied health providers and the community in  improving health care -          Professional, ethical and  socially responsible -          Team-oriented management  and leadership -          A positive,  open and responsive work  setting   *This description is intended to provide only basic guidelines for meeting job requirements. It is not intended to serve, as an exhaustive list of all duties, skills, and responsibilities required of personnel so classified.  Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.