Spine Joint & Pain Receptionist

Policy Name Medical Receptionist Job Description and Responsibilities Department Spine, Joint and Pain Effective Date   Last Revision   Policy Owner Clinic Manager   Policy Description and Purpose: Managing patient care involves a team of clinical and nonclinical staff interacting with patients and working to achieve patient-centered care.  Job descriptions and responsibilities of the care team emphasize a team-based approach to patient care and promote training of team members to meet the highest level of function allowed by state law.  Procedure: The job description and responsibilities are defined for Medical Receptionist in the Podiatry, Spine, Joint and Pain department at Murfreesboro Medical Clinic below: Job Title Podiatry, Spine, Joint and Pain Medical Receptionist Job Description To provide clerical support in the Podiatry, Spine, Joint and Pain department, adhere to all policies and procedures of MMC, and meet the needs of patients in a teamwork approach. Working Conditions Work is performed in an office setting and involves frequent telephone contact, as well as face-to-face communication with patients.  Interactions with others in constant and interruptive.  There is possible exposure to communicable diseases, toxic substances, bodily fluids, and other conditions common to medical practice.  Varied activities including walking, bending, reaching, lifting (up to 30 pounds), stooping, assisting patients and sitting for extended periods of time may occur.  Also, occasional stress from multiple responsibilities.    Job Responsibilities Represent MMC in a courteous and professional manner Greet guests and incoming calls in a polite, prompt, and helpful manner Take accurate messages which include all required information Process voicemails and faxes Be at your workstation on time and prepared to start the day Email communication is utilized in this department for important messages and updates.  Staff members are expected to read emails frequently. Accurately input diagnostic testing into EMR as directed by providers Collect co-payments, deductibles, co-insurance, or other patient responsible balances, when necessary Manage Front Desk Task list daily Correctly process payments and receipts Prepare daily deposit and maintain cash bag/Phreesia balance Be flexible when asked to stay past your scheduled work time (as needed) to accommodate the needs of patients Prepare and process fee tickets, patient forms, referrals, etc. for patient appointments and any other requests indicated on the fee ticket Schedule appointments to include detailed information Send all necessary paperwork to new patients Manchester Only: Uses computer system to generate information necessary for billing. Assist answering incoming phone calls and Doctor’s line Correctly file fee tickets, stock copier, stock appointment cards, doctor cards, and other items needed daily Provide prompt, efficient, and accurate patient service Meet or exceed patient, doctor, and staff expectations through a cooperative, teamwork approach Complete all Healthstream assignments on time Keep your work area and the clinic clean Be knowledgeable of and adhere to all HIPAA and OSHA guidelines. Be knowledgeable of and adhere to all MMC policies and procedures.  With instruction, perform other duties as required or assigned   Required Skills Excellent customer service skills Strong skills in communicating effectively with co-workers, providers, and patients Ability to conduct daily functions in an appropriate, professional, and compassionate manner Ability to manage/prioritize multiple tasks in an efficient and timely manner Teamwork attitude Flexibility to respond to changing demands Ability to react calmly and competently in stressful situations Effectively utilize computer systems and programs that are necessary to complete daily tasks Education/Experience Requirements -High School diploma or GED -Experience preferred but not required   MMC Vision, Mission, and Values Our vision is to be a leading contributor to community health through participation in programs that promote wellness, facilitate diagnosis, and enhance treatment of disease.   Our mission is to foster continuous improvement in community health through the delivery of quality, accessible medical and surgical care in a cost-effective manner to the residents of Middle Tennessee.   Our values guide our actions as we strive to carry out our mission. A progressive approach to advances in medicine and changes in the health care delivery system Responsive to patient and community needs Collaborative with other physicians, hospitals, allied health providers and the community in improving health care Professional, ethical and socially responsible Team-oriented management and leadership A positive, open and responsive work setting   *This description is intended to provide only basic guidelines for meeting job requirements.  It is not intended to serve, as an exhaustive list of all duties, skills, and responsibilities required of personnel so classified.  Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.