What are the responsibilities and job description for the Mobile Service Coordinator/Service Advisor position at Murgado Automotive Group?
Drive Your Career with Murgado Ford of Chicago!
Are you passionate about delivering exceptional customer service and looking to join a team that’s redefining automotive care? Murgado Ford of Chicago, part of the Murgado Automotive Group, is hiring a Mobile Service Coordinator / Service Advisor to manage our growing mobile service program. If you thrive in a dynamic, customer-focused environment, this role is a fantastic opportunity to advance your career!
Why Join Us?
Competitive Compensation: Earn a solid salary with performance-based incentives.
Comprehensive Benefits: Health, dental, and vision insurance, plus 401(k) with matching.
Career Development: Opportunities for growth within the Murgado Automotive Group.
Flexible Work Environment: Enjoy a mix of onsite and mobile coordination duties.
Team-Oriented Culture: Be part of a supportive and collaborative work environment.
Your Responsibilities:
Schedule and Coordinate Mobile Service Appointments: Arrange appointments for customers, ensuring efficient scheduling and route optimization.
Customer Service Excellence: Serve as the primary point of contact for mobile service customers, providing clear and helpful communication throughout the service process.
Accurate Service Documentation: Document all repairs, services, and customer interactions accurately and promptly.
Service Advising: Offer expert advice on maintenance needs and recommended repairs, and upsell services to meet customer vehicle requirements.
Collaboration with Technicians: Work closely with mobile service technicians to ensure timely and efficient service delivery.
Follow-Up and Customer Retention: Conduct follow-up calls to ensure customer satisfaction and encourage repeat business.
What You Bring:
Experience: 2 years in an automotive service advisor, service coordinator, or related customer service role.
Customer Service Skills: Outstanding communication skills and a customer-first attitude.
Organizational Ability: Strong multitasking skills and attention to detail.
Technical Knowledge: Familiarity with automotive maintenance and repairs; Ford experience is a plus.
Valid Driver’s License: Required for occasional support in mobile operations.
Why Murgado Ford of Chicago?
At Murgado Ford, we prioritize our team’s growth and our customers' satisfaction. Join us and be part of a company that’s committed to innovation, teamwork, and exceptional service!
Ready to drive success with us? Apply today to join Murgado Ford of Chicago and be part of an exciting future!
\nMurgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status.
We are an employer who participates in the E-verify program with the Department of Homeland and Security.
